Becoming crisis-ready: A systematic literature review on corporate crisis readiness and the process to achieving it

IF 2.6 3区 管理学 Q3 MANAGEMENT Journal of Contingencies and Crisis Management Pub Date : 2024-09-23 DOI:10.1111/1468-5973.12614
Albena Björck, Richard Bläse, Paulina Bastida
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Abstract

As global crises become increasingly complex and intertwined, crisis readiness has emerged as a pivotal factor for an organisation's survival. Despite a growing, interdisciplinary corpus of research underscoring the necessity for systematic crisis management and strategic communication, a comprehensive understanding of corporate crisis readiness and methodologies for its achievement remain elusive and inadequately addressed. To bridge this knowledge gap, we conducted a systematic literature review, meticulously analysing 7287 articles to identify 40 eligible studies from 1987 to 2022. Through inductive content analysis and narrative synthesis, we have delineated the concept of crisis readiness and devised a comprehensive 10-step process framework that organisations are advised to implement in preparation for potential crises. This investigation enriches the academic dialogue on crisis readiness by integrating insights from strategic management, crisis handling, organisational development, and learning theories. This offers a more nuanced understanding of how organisations can equip themselves for crisis situations. Additionally, our study sheds light on promising directions for future research in this vital field.

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做好危机准备:关于企业危机准备和实现过程的系统文献综述
随着全球危机日益复杂和相互交织,危机准备已成为一个组织生存的关键因素。尽管越来越多的跨学科研究强调了系统化危机管理和战略沟通的必要性,但对企业危机准备的全面理解以及实现危机准备的方法仍然难以捉摸,也没有得到充分解决。为了弥补这一知识空白,我们进行了一次系统的文献综述,对 7287 篇文章进行了细致分析,确定了从 1987 年到 2022 年符合条件的 40 项研究。通过归纳内容分析和叙事综合,我们界定了危机准备的概念,并设计了一个全面的 10 步流程框架,建议组织实施该框架,为潜在危机做好准备。这项调查通过整合战略管理、危机处理、组织发展和学习理论的见解,丰富了有关危机准备的学术对话。这使我们对组织如何为危机情况做好准备有了更细致的了解。此外,我们的研究还为这一重要领域的未来研究指明了方向。
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来源期刊
CiteScore
5.40
自引率
12.90%
发文量
51
期刊介绍: The Journal of Contingencies and Crisis Management is an invaluable source of information on all aspects of contingency planning, scenario analysis and crisis management in both corporate and public sectors. It focuses on the opportunities and threats facing organizations and presents analysis and case studies of crisis prevention, crisis planning, recovery and turnaround management. With contributions from world-wide sources including corporations, governmental agencies, think tanks and influential academics, this publication provides a vital platform for the exchange of strategic and operational experience, information and knowledge.
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