Drivers of social sustainability practices: quality management, human capital and innovation

IF 9.1 1区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM International Journal of Contemporary Hospitality Management Pub Date : 2024-09-24 DOI:10.1108/ijchm-12-2023-1866

Juan José Tarí, Eva M. Pertusa-Ortega, María D. López-Gamero, Jorge Pereira-Moliner

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Abstract

Purpose

This study aims to examine the relationships between quality management, human capital and innovation (both incremental and radical), and social sustainability practices in hospitality. Also considered are the mediating roles of human capital and innovation.

Design/methodology/approach

The study considers 365 hotels located in Spain, using a structural equation model based on Partial Least Squares (PLS) analysis.

Findings

The findings show that quality management practices, human capital and incremental innovation all have a direct relationship with social sustainability practices. Human capital and incremental innovation partially mediate the relationship between quality management and social sustainability practices. Radical innovation has no impact on social sustainability practices and does not play a mediating role.

Research limitations/implications

This study enriches the literature on social sustainability in hospitality by showing that quality management, human capital and innovation can enhance social sustainability practices. It offers practical insights by understanding key drivers for promoting social sustainability in the hospitality sector.

Originality/value

Prior research in hospitality has not used a mediation model to empirically examine the aforementioned relationships.

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社会可持续性做法的驱动因素：质量管理、人力资本和创新

目的本研究旨在探讨酒店业的质量管理、人力资本和创新（包括渐进式和激进式）与社会可持续发展实践之间的关系。研究结果研究结果表明，质量管理实践、人力资本和渐进式创新都与社会可持续发展实践有直接关系。人力资本和渐进式创新部分地调节了质量管理和社会可持续发展实践之间的关系。本研究表明，质量管理、人力资本和创新可以加强社会可持续发展实践，从而丰富了有关酒店业社会可持续发展的文献。通过了解促进酒店业社会可持续发展的关键驱动因素，本研究提供了实用的见解。原创性/价值酒店业的先前研究尚未使用中介模型对上述关系进行实证研究。

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来源期刊

International Journal of Contemporary Hospitality Management Multiple-

CiteScore

16.90

自引率

31.50%

发文量

239

期刊介绍： The International Journal of Contemporary Hospitality Management serves as a conduit for disseminating the latest developments and innovative insights into the management of hospitality and tourism businesses globally. The journal publishes peer-reviewed papers that comprehensively address issues pertinent to strategic management, operations, marketing, finance, and HR management in the field of hospitality and tourism.