{"title":"Customer concentration, firm R&D investment and moderation effects","authors":"Shan Zhao , Xinming He , Baichao Ma , Wenming Zuo","doi":"10.1016/j.jbusres.2024.115009","DOIUrl":null,"url":null,"abstract":"<div><div>Building on resource dependence theory (RDT) and attention-based view (ABV), this research examines the impact of customer concentration on firm R&D investment and the conditional factors. We argue a firm with heavy reliance on a high number of major customers will have a lower level of R&D investment due to loss of discretion in decision-making and increase of operational risks. Moreover, the external factors, competitive intensity, intellectual property right (IPR) protection, and the internal factor, the firm’s management myopia, will exacerbate the negative effect. Findings from a large sample of A-share listed firms in Chinese stock markets 2008–2017 (14,203 firm-year observations) support our hypotheses. This research adds to the customer concentration studies and RDT literature by uncovering a dark side of firms’ concentrated customer base and the situational factors that strengthen this effect. It also marks an early empirical analysis of ABV-based prediction.</div></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"186 ","pages":"Article 115009"},"PeriodicalIF":10.5000,"publicationDate":"2024-10-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Journal of Business Research","FirstCategoryId":"91","ListUrlMain":"https://www.sciencedirect.com/science/article/pii/S0148296324005137","RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q1","JCRName":"BUSINESS","Score":null,"Total":0}
引用次数: 0
Abstract
Building on resource dependence theory (RDT) and attention-based view (ABV), this research examines the impact of customer concentration on firm R&D investment and the conditional factors. We argue a firm with heavy reliance on a high number of major customers will have a lower level of R&D investment due to loss of discretion in decision-making and increase of operational risks. Moreover, the external factors, competitive intensity, intellectual property right (IPR) protection, and the internal factor, the firm’s management myopia, will exacerbate the negative effect. Findings from a large sample of A-share listed firms in Chinese stock markets 2008–2017 (14,203 firm-year observations) support our hypotheses. This research adds to the customer concentration studies and RDT literature by uncovering a dark side of firms’ concentrated customer base and the situational factors that strengthen this effect. It also marks an early empirical analysis of ABV-based prediction.
期刊介绍：
The Journal of Business Research aims to publish research that is rigorous, relevant, and potentially impactful. It examines a wide variety of business decision contexts, processes, and activities, developing insights that are meaningful for theory, practice, and/or society at large. The research is intended to generate meaningful debates in academia and practice, that are thought provoking and have the potential to make a difference to conceptual thinking and/or practice. The Journal is published for a broad range of stakeholders, including scholars, researchers, executives, and policy makers. It aids the application of its research to practical situations and theoretical findings to the reality of the business world as well as to society. The Journal is abstracted and indexed in several databases, including Social Sciences Citation Index, ANBAR, Current Contents, Management Contents, Management Literature in Brief, PsycINFO, Information Service, RePEc, Academic Journal Guide, ABI/Inform, INSPEC, etc.
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