Journal of Business Research最新文献

英文中文

Content dissimilarity and online review helpfulness: Contextual insights 内容差异与在线评论的有用性：情境洞察

IF 10.5 1区管理学 Q1 BUSINESS

Journal of Business Research

Pub Date : 2024-11-17 DOI: 10.1016/j.jbusres.2024.115068

Shan Wang , Shubhashis Karmakar , Fang Wang , Yanli Pei

As consumers navigate through online product reviews, they read and assess individual reviews within a broader context of product information, including product descriptions and preceding reviews. This research incorporates this information context to better understand online review helpfulness. Specifically, it studies the influence of content dissimilarity in online reviews, including topic and lexical dissimilarities compared to product descriptions and preceding reviews, respectively, on their perceived helpfulness to potential customers. An empirical analysis of approximately 1.6 million Amazon reviews reveals that readers prefer online product reviews that align with topics but differ in lexicon from product descriptions and preceding reviews. Moreover, the topic and lexical dissimilarities interact in affecting review helpfulness, and the impact of content dissimilarity varies across reviews for products of differing price levels. This research underscores the significance of assessing information utility within its contextual framework and highlights the importance of evaluating content at both the topical and lexical levels. It offers fresh insights for both scholars and practitioners in understanding and curating beneficial online information.

当消费者浏览在线产品评论时，他们会在更广泛的产品信息背景下阅读和评估单个评论，包括产品描述和之前的评论。本研究结合了这一信息背景，以更好地理解在线评论的帮助性。具体来说，它研究了在线评论内容差异（包括与产品描述和之前评论相比的主题和词汇差异）对潜在客户感知到的评论有用性的影响。对大约 160 万条亚马逊评论的实证分析表明，读者更喜欢与主题一致但与产品描述和之前评论的词性不同的在线产品评论。此外，主题和词汇的不同会相互作用，影响评论的有用性，而内容的不同对不同价位产品评论的影响也不尽相同。这项研究强调了在语境框架内评估信息效用的重要性，并突出了在主题和词汇两个层面评估内容的重要性。它为学者和从业人员理解和策划有益的在线信息提供了新的见解。

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引用次数: 0

Preventing algorithm aversion: People are willing to use algorithms with a learning label 防止算法厌恶：人们愿意使用带有学习标签的算法

IF 10.5 1区管理学 Q1 BUSINESS

Journal of Business Research

Pub Date : 2024-11-15 DOI: 10.1016/j.jbusres.2024.115032

Alvaro Chacon , Edgar E. Kausel , Tomas Reyes , Stefan Trautmann

As algorithms often outperform humans in prediction, algorithm aversion is economically harmful. To enhance algorithm utilization, we suggest emphasizing their learning capabilities, i.e., their increasing predictive precision over time, through the explicit addition of a “learning” label. We conducted five incentivized studies in which 1,167 participants may prefer algorithms or take up algorithmic advice in a financial or healthcare related task. Our results suggest that people use algorithms with a learning label to a greater extent than algorithms without such a label. As the accuracy of advice improves beyond a threshold, the use of algorithms with a learning label increases more than algorithms without a label. Thus, we show that a salient learning attribute can positively affect algorithm use in both the financial and health domain.

由于算法在预测方面往往优于人类，因此算法厌恶在经济上是有害的。为了提高算法的利用率，我们建议通过明确添加 "学习 "标签来强调算法的学习能力，即随着时间的推移其预测精度会不断提高。我们进行了五项激励研究，其中有 1,167 名参与者可能偏好算法，或在金融或医疗保健相关任务中接受算法建议。我们的研究结果表明，与没有学习标签的算法相比，人们使用带有学习标签的算法的程度更高。当建议的准确性提高到一定程度后，带有学习标签的算法比不带有学习标签的算法的使用率更高。因此，我们表明，在金融和健康领域，突出的学习属性会对算法的使用产生积极影响。

引用次数: 0

Agility in marketing teams: An analysis of factors influencing the entry decision into a trendy social network 营销团队的灵活性：影响进入时尚社交网络决策的因素分析

IF 10.5 1区管理学 Q1 BUSINESS

Journal of Business Research

Pub Date : 2024-11-14 DOI: 10.1016/j.jbusres.2024.115054

Itziar Oltra, Carmen Camarero, Rebeca San José

Given the rise of new social networks, companies must decide whether to incorporate each new network into their social media marketing strategy. This research analyses the factors that influence a brand’s entry into a trendy social network, integrating two traditional paradigms of innovation adoption –the TOE and the UTAUT– with the concept of marketing agility, to incorporate the strategic perspective of marketing departments. We conduct a mixed methods approach, through a focus group with managers and a quantitative analysis based on a questionnaire with a sample of 161 managers, complemented with a fsQCA to identify specific configurations of factors that determine that entry. The study validates marketing agility’s relevance, emphasising the importance of market monitoring beyond speed. Three company characterizations are proposed, including differences in expectations, effort perceptions, and competitors influence. We offer an explanatory model of the adoption conditions of technological innovations undertaken by marketing departments, applicable to future innovations in communication tools.

鉴于新社交网络的兴起，企业必须决定是否将每个新网络纳入其社交媒体营销战略。本研究分析了影响品牌进入时髦社交网络的因素，将两种传统的创新采用范式--TOE 和 UTAUT--与营销敏捷性概念相结合，纳入营销部门的战略视角。我们采用了一种混合方法，通过与管理人员进行焦点小组讨论，以及对 161 名管理人员进行抽样问卷调查来进行定量分析，并辅以 FsQCA 来确定决定创新进入的具体因素配置。研究验证了营销灵活性的相关性，强调了市场监测的重要性，而不仅仅是速度。我们提出了三种公司特征，包括期望差异、努力感知和竞争对手影响。我们为市场营销部门采用技术创新的条件提供了一个解释模型，适用于未来的通信工具创新。

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引用次数: 0

Linking firm performance with innovation culture: An algorithmic approach towards theory building 将企业绩效与创新文化联系起来：建立理论的算法方法

IF 10.5 1区管理学 Q1 BUSINESS

Journal of Business Research

Pub Date : 2024-11-13 DOI: 10.1016/j.jbusres.2024.115048

Wanqing Li , Jiang Yu , Feng Chen

To address the growing demand for theory development in computational social science research, this study employs an algorithm-driven approach to formulate a comprehensive six-step theory generation process. By applying this original research method, a new theoretical model—the “Dynamic Resource-Culture Synergy Theory” is proposed which enhances the explanatory power regarding how firms maintain competitiveness in rapidly changing environments by emphasizing the pivotal role of culture in resource integration and innovation processes. Drawing on empirical data from 887 Chinese high-tech manufacturing firms, our analysis identifies key drivers of organizational performance, with a particular focus on the role of organizational culture, especially innovation culture, as a mediating force. Utilizing the GWO-SVM technique, we gain a nuanced understanding of how different cultural traits interact with innovation and leverage, uncovering how the initial enhancement of innovation culture positively impacts performance metrics such as ROA. The findings confirm that innovation, facilitated by organizational culture, significantly enhances performance outcomes. Furthermore, this study considers factors such as leverage and the proportion of technical personnel, investigating their moderating effects on the relationship between innovation culture and firm performance. This study not only deepens the understanding of how innovation and culture interact to influence firm performance but also provides significant theoretical and practical contributions to the study of the dynamics of high-tech manufacturing enterprises.

为满足计算社会科学研究对理论发展日益增长的需求，本研究采用算法驱动方法，制定了一套完整的六步理论生成流程。通过应用这种原创性研究方法，提出了一个新的理论模型--"动态资源-文化协同理论"，通过强调文化在资源整合和创新过程中的关键作用，增强了对企业如何在快速变化的环境中保持竞争力的解释力。通过对 887 家中国高科技制造企业的经验数据进行分析，我们确定了组织绩效的关键驱动因素，并特别关注了组织文化，尤其是创新文化的中介作用。利用 GWO-SVM 技术，我们深入了解了不同文化特质如何与创新和杠杆作用相互作用，揭示了创新文化的初始提升如何对 ROA 等绩效指标产生积极影响。研究结果证实，在组织文化的推动下，创新能显著提升绩效成果。此外，本研究还考虑了杠杆率和技术人员比例等因素，研究了它们对创新文化与企业绩效之间关系的调节作用。本研究不仅加深了对创新与文化如何相互作用影响企业绩效的理解，而且为高科技制造企业的动态研究提供了重要的理论和实践贡献。

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引用次数: 0

Socio-politically silent brands: A double edged sword 社会政治沉默品牌：一把双刃剑

IF 10.5 1区管理学 Q1 BUSINESS

Journal of Business Research

Pub Date : 2024-11-13 DOI: 10.1016/j.jbusres.2024.115046

Aaminah Zaman Malik , Fayez Ahmad , Francisco Guzmán

The impact of brand activism is gaining interest in consumer research and managerial practice. However, literature on brands that remain silent and stay out of polarized sociopolitical issues is limited. This research addresses this gap by proposing and confirming consumers’ attributions toward socio-politically silent brands (SSB) as self-serving and socially justified motives through an exploratory text analysis. The study shows that brands’ silence does not always have a negative influence on consumer attitudes, and subsequently on consumer-based brand equity and their purchase intentions but may have a positive influence depending upon the attributions consumers make. Using structural equation modeling and an experiment-based study, the findings also show that brands’ silence predominantly influence liberal consumers’ attitudes whose self-focus motivations varyingly shape their attitudes based on the attributions they make of the motives behind brands’ silence.

品牌行动主义的影响在消费者研究和管理实践中越来越受到关注。然而，有关保持沉默、置身于两极分化的社会政治问题之外的品牌的文献却十分有限。本研究针对这一空白，通过探索性文本分析，提出并确认了消费者对社会政治沉默品牌（SSB）的归因，即自我服务动机和社会合理动机。研究表明，品牌的沉默并不总是对消费者的态度产生负面影响，进而影响消费者的品牌资产和购买意向，而是可能产生积极影响，这取决于消费者做出的归因。通过结构方程建模和一项基于实验的研究，研究结果还表明，品牌的沉默主要影响自由主义消费者的态度，这些消费者以自我为中心的动机会根据他们对品牌沉默背后动机的归因而对其态度产生不同的影响。

引用次数: 0

A blessing and a curse: The influence of showing servant leadership behaviors on leader work engagement 福兮祸所伏：展现仆人式领导行为对领导者工作投入的影响

IF 10.5 1区管理学 Q1 BUSINESS

Journal of Business Research

Pub Date : 2024-11-09 DOI: 10.1016/j.jbusres.2024.115051

Jing Quan , Dirk van Dierendonck

Servant leadership is known to benefit recipients such as employees, teams, and organizations. However, its impact on leaders themselves is largely understudied. Drawing on the conservation of resources theory, we adopt an actor-centric perspective to explore the double-edged sword effect of daily servant leadership behaviors on leader work engagement. Regarding the resource gain pathway, we argue that leaders who engage in daily servant leadership behaviors experience elevated work meaningfulness, resulting in increased work engagement. For the resource loss pathway, we suggest that daily servant leadership behaviors are positively associated with role overload, which undermines work engagement. Additionally, we propose that leaders’ proactive personality moderates these indirect effects by strengthening the resource gain indirect effect and attenuating the resource loss indirect effect. The results of a two-week diary study provide support for all hypotheses. Finally, we establish the study’s theoretical and practical implications and the directions for future research.

众所周知，仆人式领导能够使员工、团队和组织等受众受益。然而，人们对服务型领导对领导者自身的影响却知之甚少。借鉴资源保护理论，我们采用以行动者为中心的视角来探讨日常仆人式领导行为对领导者工作投入的双刃剑效应。关于资源增益途径，我们认为，参与日常仆人式领导行为的领导者会体验到更高的工作意义，从而提高工作投入度。对于资源损失途径，我们认为日常仆人式领导行为与角色超负荷正相关，而角色超负荷会削弱工作投入度。此外，我们还提出，领导者积极主动的个性可以通过加强资源增益间接效应和削弱资源损失间接效应来调节这些间接效应。为期两周的日记研究结果为所有假设提供了支持。最后，我们确定了本研究的理论和实践意义以及未来的研究方向。

引用次数: 0

The role of digitalization in early internationalization Research: A systematic literature review and future research directions 数字化在早期国际化研究中的作用：系统文献综述与未来研究方向

IF 10.5 1区管理学 Q1 BUSINESS

Journal of Business Research

Pub Date : 2024-11-07 DOI: 10.1016/j.jbusres.2024.115043

Emmanuel Kusi Appiah , Peter Gabrielsson , Alex Rialp Criado

The purpose of this research is to systematically collate and synthesize the literature on how digitalization-related antecedents influence the processes and outcomes of early internationalizing firms. To do so, the present study systematically reviews a total of 120 related articles published in a broad range of academic journals from 1994 to 2024. The review enables us to outline the development of major research areas in terms of themes, theoretical approaches, and methodological issues at the intersection of the early internationalization and digitalization research. We contribute by offering a model that delineates a more subsumed, multilevel explanation of the interface of early internationalization and digitalization. Further, we propose a number of future research directions based on the integration of the reviewed articles and inputs purposefully collected from surveyed scholars in the field.

本研究旨在系统整理和归纳有关数字化相关先决条件如何影响早期国际化企业的进程和结果的文献。为此，本研究系统地回顾了 1994 年至 2024 年间在各类学术期刊上发表的共计 120 篇相关文章。通过综述，我们得以从早期国际化和数字化研究交叉领域的主题、理论方法和方法论问题等方面概述主要研究领域的发展。我们提出了一个模型，对早期国际化和数字化的交汇点进行了更深入、更多层次的解释。此外，我们还在整合所评述的文章和从该领域受访学者那里有目的地收集到的信息的基础上，提出了一些未来的研究方向。

引用次数: 0

The bright side of a dark personality – How dark triad traits influence entrepreneurial passion 阴暗性格的光明面--阴暗三性格如何影响创业激情

IF 10.5 1区管理学 Q1 BUSINESS

Journal of Business Research

Pub Date : 2024-11-07 DOI: 10.1016/j.jbusres.2024.115044

Corinna Vera Hedwig Schmidt , Sarah-Alena Rössig , Martin Ruth , Tessa Christina Flatten

While earlier research has identified beneficial outcomes of entrepreneurial passion, our study extends the scarce literature on its antecedents. Conceptualizing entrepreneurial passion as an identity-based construct influenced by personality traits, we draw on identity theory to investigate how the dark triad traits—narcissism, Machiavellianism, psychopathy—relate to entrepreneurial passion. Our findings provide an invaluable extension of earlier works that have mainly focused on the role bright personality traits play for passion. We adopt a fuzzy set methodology to examine which configurations of the dark triad traits lead to the domains of entrepreneurial passion for inventing, founding, and developing. Our results provide evidence that entrepreneurs with high levels of Machiavellianism have passion for all three domains, while high levels of narcissism lead to passion for inventing and developing. In contrast, high levels of psychopathy lead to passion for inventing and founding. This study contributes to the passion and dark triad literature.

早前的研究发现了创业激情的有益结果，而我们的研究则扩展了有关其前因后果的稀缺文献。我们将创业激情概念化为一种受人格特质影响的、以身份为基础的建构，并借鉴身份理论来研究自恋、马基雅维利主义和心理变态这三种黑暗人格特质与创业激情之间的关系。我们的研究结果是对先前主要关注光明人格特质对激情所起作用的研究的宝贵延伸。我们采用模糊集方法，研究了黑暗三重性特质的哪些配置会导致发明、创立和发展领域的创业激情。我们的研究结果表明，马基雅维利主义程度高的创业者对所有三个领域都充满激情，而自恋程度高的创业者则对发明和发展充满激情。与此相反，高水平的心理变态会导致对发明和创立的热情。本研究为激情与黑暗三重性文献做出了贡献。

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引用次数: 0

Dark clouds on the horizon: Dark personality traits and the frontiers of the entrepreneurial economy 地平线上的乌云:黑暗的人格特征与创业经济的前沿

IF 11.3 1区管理学 Q1 BUSINESS

Journal of Business Research

Pub Date : 2023-11-16 DOI: 10.1016/j.jbusres.2023.114364

P.D. Harms , Joshua V. White , Tyler N.A. Fezzey

Recent developments in technology and shifting societal patterns threaten to upend norms surrounding the world of work. The present paper introduces the idea of an emerging entrepreneurial economy and describes how it is reshaping our understanding of work, provides a framework for understanding whether and why individuals with dark personality traits may be attracted to careers in this new occupational frontier. Specifically, we will discuss how dark traits shape interest in remote work, the gig economy, social media and podcasting careers, and occupations related to cryptocurrencies, blockchain technologies, and crowdfunding. We also note how technologies enhanced by artificial intelligence (AI) might contribute to uncertainty concerning how individuals with dark traits may function in these vocational contexts. We finish by making arguments for how future research can be improved in order to attain a more comprehensive understanding of dark personality in the entrepreneurial economy.

最近技术的发展和社会模式的转变有可能颠覆围绕职场的规范。本文介绍了新兴创业经济的概念，并描述了它如何重塑我们对工作的理解，提供了一个框架，以理解具有黑暗人格特征的人是否以及为什么会被吸引到这个新的职业领域。具体来说，我们将讨论黑暗特征如何影响人们对远程工作、零工经济、社交媒体和播客职业以及与加密货币、区块链技术和众筹相关的职业的兴趣。我们还注意到，人工智能(AI)增强的技术可能会导致不确定性，即具有黑暗特征的个体如何在这些职业环境中发挥作用。最后，我们讨论了如何改进未来的研究，以便更全面地了解创业经济中的黑暗人格。

引用次数: 0

Consumer perceived risk of using autonomous retail technology 消费者感知到使用自动零售技术的风险

IF 11.3 1区管理学 Q1 BUSINESS

Journal of Business Research

Pub Date : 2023-11-16 DOI: 10.1016/j.jbusres.2023.114389

Stefanie Sohn

Recent technological advances have led to the emergence of autonomous consumer-facing retail technologies that perform mental and physical tasks on behalf of the consumer, such as artificial intelligence-enabled checkouts. However, despite substantial convenience benefits, consumers are reluctant to use these technologies, and empirical insights are lacking into the inhibitors of consumer adoption of autonomous retail technologies. Therefore, this research integrated consumer perceived risk theory and the motivation–opportunity–ability framework to develop and empirically test a model of consumer perceived risk of using autonomous retail technology (PR-ART). The findings of a field study revealed that the multidimensional and unique nature of consumer PR-ART is crucial in predicting consumer adoption. Furthermore, this research identified consumer-related (i.e., innovativeness, self-efficacy) and context-related (i.e., retailer trustworthiness) mitigators of PR-ART. These findings contribute to the research on consumer-facing technology and have important implications for retailers.

最近的技术进步导致了面向消费者的自主零售技术的出现，这些技术可以代表消费者完成心理和身体上的任务，比如人工智能结账。然而，尽管有大量的便利好处，消费者不愿意使用这些技术，而且缺乏对消费者采用自主零售技术的抑制因素的实证见解。因此，本研究将消费者感知风险理论与动机-机会-能力框架相结合，开发并实证检验了消费者使用自主零售技术感知风险模型。一项实地研究的结果表明，消费者PR-ART的多维性和独特性对于预测消费者的接受程度至关重要。此外，本研究还确定了PR-ART的消费者相关(即创新性、自我效能)和情境相关(即零售商可信度)缓解因素。这些发现有助于对面向消费者的技术的研究，并对零售商有重要的启示。

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