Will Fun and Care Prevent Gig Workers' Withdrawal? A Moderated Mediation Model

Abstract

This study investigates how gig work challenges influence job withdrawal, mediated by stressors and perceived job insecurity, while considering the moderating effects of playful work design and a caring organizational ethical climate. Drawing on Cognitive–Emotional Systems Theory and the job demands–resources model, data were gathered from 516 Chinese gig workers. Results show that gig work challenges positively impact job withdrawal by triggering stressors and job insecurity. Notably, playful work design moderates this relationship, mitigating the impact of gig work challenges as hedonic job crafting levels increase. However, the caring ethical climate does not significantly influence the relationship between stressors and perceived job insecurity in the gig work context. The findings suggest that promoting playful work design can be an effective strategy to alleviate the negative effects of gig work challenges, thereby enhancing job satisfaction and retention in the gig economy. This study also provides a new perspective on understanding the mechanisms behind gig workers' workplace withdrawal behaviors, deepening the application of the Cognitive–Emotional Systems Theory and the Job Demands–Resources Model in the gig economy.