Behind the screen: The perception–reality gap in cybersexual harassment between remote coworkers

Abstract

This study examines the perception–reality gap regarding the influence of technological affordances on cybersexual harassment (CSH) between remote workers. While previous research has recognized the existence of gender stereotypes and discrimination in online spaces, little attention has been given to how technological affordances impact—or are perceived to impact—incidents of CSH. By employing a theoretical framework of technological affordances, this study reveals that users often perceive affordances differently from how they utilize them, indicating a misalignment between perception and behavior. Our analysis of interviews with 30 remote knowledge workers extends affordances theory by showing that affordances are not always applied in the ways they are perceived, and that power dynamics and structural inequalities outweigh technological affordances in shaping reporting behaviors. Addressing this perception–reality gap is crucial for developing interventions and policies that accurately reflect the realities of CSH experiences and promote a safe online work environment.