Well-being of hospitality employees: A systematic literature review

IF 9.9 1区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM International Journal of Hospitality Management Pub Date : 2024-10-17 DOI:10.1016/j.ijhm.2024.103955

Hiroaki Saito , Danilo Brozović , Tom Baum

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Abstract

The hospitality industry employees' well-being is relevant for practitioners and researchers alike. Academic interest in hospitality employee well-being (EWB) has been steadily rising. Yet, the unintended result has been a fragmentation of the field, with at least 42 different theories addressing issues of EWB in hospitality. This study adopts a systematic literature review approach to re-balance a fragmentation that can lead to myopia and assesses relevant literature on EWB in hospitality. The study identifies 122 articles in 19 relevant hospitality journals listed in Scopus utilising the PRISMA process and analyses them with the help of a framework derived from well-being reviews in corresponding fields, such as human resource management. The findings account for individual, group and organisational level stressors, resources and practices affecting EWB in hospitality, and they are subsequently related to the theoretical landscape in the field, suggesting future avenues for research.

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酒店业员工的福祉：系统文献综述

酒店业员工的幸福感与从业人员和研究人员都息息相关。学术界对酒店业员工幸福感（EWB）的兴趣一直在稳步上升。然而，意想不到的结果是，这一领域变得支离破碎，至少有 42 种不同的理论在探讨酒店业员工福利问题。本研究采用系统的文献综述方法来重新平衡可能导致近视的碎片化问题，并对酒店业 EWB 的相关文献进行评估。本研究采用 PRISMA 流程，在 Scopus 中列出的 19 种相关酒店业期刊中确定了 122 篇文章，并在人力资源管理等相应领域的福利审查框架帮助下对这些文章进行了分析。研究结果说明了影响酒店业 EWB 的个人、群体和组织层面的压力因素、资源和实践，随后将其与该领域的理论前景联系起来，为未来的研究提供了建议。

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来源期刊

International Journal of Hospitality Management HOSPITALITY, LEISURE, SPORT & TOURISM-

CiteScore

21.20

自引率

9.40%

发文量

218

审稿时长

85 days

期刊介绍： The International Journal of Hospitality Management serves as a platform for discussing significant trends and advancements in various disciplines related to the hospitality industry. The publication covers a wide range of topics, including human resources management, consumer behavior and marketing, business forecasting and applied economics, operational management, strategic management, financial management, planning and design, information technology and e-commerce, training and development, technological developments, and national and international legislation. In addition to covering these topics, the journal features research papers, state-of-the-art reviews, and analyses of business practices within the hospitality industry. It aims to provide readers with valuable insights and knowledge in order to advance research and improve practices in the field. The journal is also indexed and abstracted in various databases, including the Journal of Travel Research, PIRA, Academic Journal Guide, Documentation Touristique, Leisure, Recreation and Tourism Abstracts, Lodging and Restaurant Index, Scopus, CIRET, and the Social Sciences Citation Index. This ensures that the journal's content is widely accessible and discoverable by researchers and practitioners in the hospitality field.