[A practical model to implement the patient participation in tertiary hospitals (ICE model)].

IF 1.1 Q4 HEALTH CARE SCIENCES & SERVICES Journal of Healthcare Quality Research Pub Date : 2024-10-18 DOI:10.1016/j.jhqr.2024.09.003
Ana Martí, Clara Grau, Emmanuel Giménez, Karla Salas-Gama, Marta Aguayo, Antonio Román, Albert Salazar
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Abstract

Objective: Democratise healthcare and research through a model that ensures the participation of patients and professionals.

Method: Weaknesses are analysed and corrections are articulated with a model through biweekly meetings between the hospital's citizen attention and healthcare management.

Results: The resulting model is proactive in nature, deployed between November-2021 and December-2023 and had three elements: Information, Co-creation and Strategy (ICE). The Information is materialized with: an Association Attention Office (AAO) and an Easy Reading Commission (ERC). Co-creation is organized through Stable Work Commissions (SWC) formed by professional-patient. The Strategy that is materialized through a Strategic Plan for institutional participation and a Strategic Committee for participation. The AAO has registered 304 entities and managed 112 projects. The ERC has evaluated 41 documents in 2023. 13SWCs related to therapeutic areas were generated where 108 professionals and 101 patient representatives participated and 42 objectives were agreed upon, working on templates for informative documents, guides or organizing informative days. The Strategic Participation Plan is translated into 8lines with objectives and actions, creating the Strategic Participation Committee as the governing body.

Conclusions: The ICE-VH model is a replicable opportunity to implement patient and professional participation in any hospital and improve person-centered care by incorporating the values and preferences of all stakeholders.

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[在三级医院实施患者参与的实用模式(ICE 模式)]。
目标:通过确保患者和专业人员参与的模式,实现医疗保健和研究的民主化:通过确保患者和专业人员参与的模式,实现医疗保健和研究的民主化:方法:通过医院的公民关注和医疗保健管理层之间的双周会议,分析薄弱环节,并通过一种模式明确改正措施:结果:所产生的模式具有前瞻性,在 2021 年 11 月至 2023 年 12 月期间部署,包含三个要素:信息、共创和战略(ICE)。信息通过协会关注办公室(AAO)和易读委员会(ERC)实现。共同创造是通过由专业人员和患者组成的稳定工作委员会(SWC)来组织的。该战略通过机构参与战略计划和参与战略委员会得以实现。AAO 注册了 304 个实体,管理着 112 个项目。ERC 在 2023 年评估了 41 份文件。13 个与治疗领域相关的战略委员会成立,108 名专业人员和 101 名患者代表参与其中,并就 42 个目标达成一致意见,共同制定信息文件模板、指南或组织信息日活动。战略参与计划被转化为 8 项目标和行动,并成立了战略参与委员会作为管理机构:结论:ICE-VH 模式是一个可复制的机会,可在任何医院实施患者和专业人员参与,并通过纳入所有利益相关者的价值观和偏好,改善以人为本的护理。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
CiteScore
1.70
自引率
8.30%
发文量
83
审稿时长
57 days
期刊介绍: Revista de Calidad Asistencial (Quality Healthcare) (RCA) is the official Journal of the Spanish Society of Quality Healthcare (Sociedad Española de Calidad Asistencial) (SECA) and is a tool for the dissemination of knowledge and reflection for the quality management of health services in Primary Care, as well as in Hospitals. It publishes articles associated with any aspect of research in the field of public health and health administration, including health education, epidemiology, medical statistics, health information, health economics, quality management, and health policies. The Journal publishes 6 issues, exclusively in electronic format. The Journal publishes, in Spanish, Original works, Special and Review Articles, as well as other sections. Articles are subjected to a rigorous, double blind, review process (peer review)
期刊最新文献
[A practical model to implement the patient participation in tertiary hospitals (ICE model)]. [Integrated social value generated in a specialized hospital for chronic patients]. Determinants of citizens' choice between public and private hospitals. Letter to the Editor on "Loneliness impact on healthcare utilization in primary care: A retrospective study". [Learning from our mistakes: Notification of pediatric events through SiNASP in Galicia].
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