An integrated framework for disability workforce research: A macro-meso-micro analysis

Abstract

Research on people with disability (PWD) in tourism and hospitality workforce is gaining prominence. However, this body of literature appears to be fragmented, limiting the advancement of knowledge within this emergent field. This research draws on the workforce taxonomy (Macro, Meso, and Micro) as an analytical framework to critically assess PWD research in tourism and hospitality workforce. Findings reveal a focus on disability management practices at the Meso level and a concentration of studies at the Meso-Micro intersection which examine employer perceptions toward workers with disability. Mapping out disability workforce research at three distinct levels reveals key knowledge gaps, including limited research on the underlying mechanisms (e.g. socio-political discourse at the Macro level) influencing Meso-level management practices, and the subsequent social inclusion of workers with disability at the Micro level. This research demonstrates the interactive nature of taxonomical levels and promotes a holistic approach designed to advance disability workforce research.