A study of employee attitudes towards AI, its effect on sustainable development goals and non-financial performance in independent hotels

IF 9.9 1区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM International Journal of Hospitality Management Pub Date : 2024-10-28 DOI:10.1016/j.ijhm.2024.103987

Maria Jesus Jerez-Jerez

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Abstract

This study explores the effect of hotel employees' readiness for and acceptance of Artificial Intelligence (AI), on hotels’ adoption of AI, and its subsequent impact on achieving Sustainable Development Goals (SDGs), as well as impact on non-financial performance (NFP), within the U.S. independent hotel sector. A novel survey instrument was devised, validated and administered to 1600 employees in independent hotels across the United States. Structural Equation Modelling (SEM) was employed to test the hypotheses derived from a conceptual framework. The results confirmed that employee readiness and acceptance of AI significantly affects AI and SDG adoption, and also positively impacted NFP metrics such as employee optimism, satisfaction and engagement. The study finds evidence of a pathway from employee engagement with AI to greater SDG adoption, and in turn, enhanced NFP. This highlights the significance of leveraging employee attitudes toward AI for more sustainable and effective performance in the hospitality sector.

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独立酒店员工对人工智能的态度及其对可持续发展目标和非财务绩效的影响研究

本研究探讨了在美国独立酒店业中，酒店员工对人工智能（AI）的准备程度和接受程度对酒店采用人工智能的影响，及其对实现可持续发展目标（SDGs）的后续影响，以及对非财务绩效（NFP）的影响。我们设计、验证了一种新颖的调查工具，并对全美独立酒店的 1600 名员工进行了调查。研究采用了结构方程模型（SEM）来检验从概念框架中得出的假设。结果证实，员工对人工智能的准备程度和接受程度极大地影响了人工智能和可持续发展目标的采用，同时也对员工的乐观度、满意度和参与度等 NFP 指标产生了积极影响。研究发现，有证据表明，从员工对人工智能的参与到更多人采用可持续发展目标，反过来又增强了国家联络点。这凸显了利用员工对人工智能的态度来提高酒店业可持续和有效绩效的重要性。

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来源期刊

International Journal of Hospitality Management HOSPITALITY, LEISURE, SPORT & TOURISM-

CiteScore

21.20

自引率

9.40%

发文量

218

审稿时长

85 days

期刊介绍： The International Journal of Hospitality Management serves as a platform for discussing significant trends and advancements in various disciplines related to the hospitality industry. The publication covers a wide range of topics, including human resources management, consumer behavior and marketing, business forecasting and applied economics, operational management, strategic management, financial management, planning and design, information technology and e-commerce, training and development, technological developments, and national and international legislation. In addition to covering these topics, the journal features research papers, state-of-the-art reviews, and analyses of business practices within the hospitality industry. It aims to provide readers with valuable insights and knowledge in order to advance research and improve practices in the field. The journal is also indexed and abstracted in various databases, including the Journal of Travel Research, PIRA, Academic Journal Guide, Documentation Touristique, Leisure, Recreation and Tourism Abstracts, Lodging and Restaurant Index, Scopus, CIRET, and the Social Sciences Citation Index. This ensures that the journal's content is widely accessible and discoverable by researchers and practitioners in the hospitality field.