Crystal C. Wright MD, FASA (is Professor, Department of Anesthesiology & Perioperative Medicine, and Director, Center for Professionalism, Support, and Success (CPSS), University of Texas MD Anderson Cancer Center, Houston.), Maureen D. Triller DrPH, PMP, PHR, CMQ (is Administrative Director, CPSS, University of Texas MD Anderson Cancer Center.), Anne S. Tsao MD, MBA (is Professor, Department of Thoracic/Head & Neck Medical Oncology, and Vice President, Academic Affairs, University of Texas MD Anderson Cancer Center.), Stephanie A. Zajac PhD (is Senior Leadership Practitioner, University of Texas MD Anderson Cancer Center.), Cindy Segal PhD, MSN, RN (is Associate Director of Operating Room, Department of Perioperative Services, University of Texas MD Anderson Cancer Center.), Elizabeth P. Ninan PA, MBA (is Associate Vice President, Division of Procedures and Therapeutics, University of Texas MD Anderson Cancer Center.), Jenise B. Rice MSN, RN-CPAN (is Director, Nursing Perioperative Services PACU, Department of Perioperative Services, University of Texas MD Anderson Cancer Center.), William O. Cooper MD, MPH (is Professor, Pediatrics and Health Policy, and President, Vanderbilt Center for Patient and Professional Advocacy, Vanderbilt University Medical Center.), Carin A. Hagberg MD, FASA (is Professor, Department of Anesthesiology & Perioperative Medicine, and Chief Academic Officer, University of Texas MD Anderson Cancer Center.), Mark W. Clemens MD, MBA, FACS (is Associate Vice President of Perioperative Services, and Associate Professor, Department of Plastic Surgery, University of Texas MD Anderson Cancer Center. Please address correspondence to Crystal C. Wright)
{"title":"Strategies to Mitigate the Pandemic Aftermath on Perioperative Professionalism","authors":"Crystal C. Wright MD, FASA (is Professor, Department of Anesthesiology & Perioperative Medicine, and Director, Center for Professionalism, Support, and Success (CPSS), University of Texas MD Anderson Cancer Center, Houston.), Maureen D. Triller DrPH, PMP, PHR, CMQ (is Administrative Director, CPSS, University of Texas MD Anderson Cancer Center.), Anne S. Tsao MD, MBA (is Professor, Department of Thoracic/Head & Neck Medical Oncology, and Vice President, Academic Affairs, University of Texas MD Anderson Cancer Center.), Stephanie A. Zajac PhD (is Senior Leadership Practitioner, University of Texas MD Anderson Cancer Center.), Cindy Segal PhD, MSN, RN (is Associate Director of Operating Room, Department of Perioperative Services, University of Texas MD Anderson Cancer Center.), Elizabeth P. Ninan PA, MBA (is Associate Vice President, Division of Procedures and Therapeutics, University of Texas MD Anderson Cancer Center.), Jenise B. Rice MSN, RN-CPAN (is Director, Nursing Perioperative Services PACU, Department of Perioperative Services, University of Texas MD Anderson Cancer Center.), William O. Cooper MD, MPH (is Professor, Pediatrics and Health Policy, and President, Vanderbilt Center for Patient and Professional Advocacy, Vanderbilt University Medical Center.), Carin A. Hagberg MD, FASA (is Professor, Department of Anesthesiology & Perioperative Medicine, and Chief Academic Officer, University of Texas MD Anderson Cancer Center.), Mark W. Clemens MD, MBA, FACS (is Associate Vice President of Perioperative Services, and Associate Professor, Department of Plastic Surgery, University of Texas MD Anderson Cancer Center. Please address correspondence to Crystal C. Wright)","doi":"10.1016/j.jcjq.2024.09.004","DOIUrl":null,"url":null,"abstract":"<div><h3>Background</h3><div>This retrospective comparative cohort study aimed to evaluate the effects of COVID-19 on professionalism within the perioperative environment of a tertiary cancer center across three periods: pre-pandemic, pandemic, and an interventional endemic phase.</div></div><div><h3>Methods</h3><div>A retrospective observational review of a prospectively maintained safety event report (SER) database at MD Anderson Cancer Center, with an intervention during the COVID-19 endemic phase, was conducted. This was performed to compare the incidence of professionalism-related events (PRE), which are included in the SER database, during the COVID-19 pandemic period (March 2020 to May 2022), with a pre-pandemic period (September 2011 to February 2020) and a postintervention endemic phase (June 2022 to March 2023). Study interventions included the application of the Vanderbilt Professionalism Escalation Model with broad staff and surgical team education.</div></div><div><h3>Results</h3><div>During the study period, 17,425 SERs were reviewed. Of these, 11,731 (mean 115.0 SERs/month) were reported in the pre-pandemic period, 4,004 SERs (mean 148.3 SERs/month) in the pandemic period, and 1,690 SERs (mean 169.0 SERs/month) in the endemic phase (<em>p</em> = 0.001). There was a statistically significant increase in the incidence of PRE during the pandemic compared to the pre-pandemic and endemic periods. Specifically, 264 PRE (1.5%) were identified during the study period: 114 PRE (mean 1.1 PRE/month) in the pre-pandemic period, 121 PRE (mean 4.5 PRE/month) in the pandemic period, and 29 PRE (mean 2.9 PRE/month) in the endemic phase (<em>p</em> = 0.001). The increase in PRE during the pandemic period corresponded to a concomitant increase in staff turnover rates (15.5%) compared to the pre-pandemic period (8.3%). However, a time shift of four months into the postintervention endemic phase demonstrated a successful reduction to less than pre-pandemic levels of staff turnover (6.7%, <em>p</em> = 0.001).</div></div><div><h3>Conclusion</h3><div>The COVID-19 pandemic was associated with a significant increase in SERs describing professionalism lapses among health care providers in the perioperative environment. Hospital organizations must recognize the impact of professionalism on morale and turnover and seek to mitigate its effects. Education, promoting individual accountability, confidential reporting, addressing wellness concerns, and providing modes of resilience can enhance workplace culture and potentially cultivate better employee retention rates.</div></div>","PeriodicalId":14835,"journal":{"name":"Joint Commission journal on quality and patient safety","volume":"50 12","pages":"Pages 827-833"},"PeriodicalIF":2.3000,"publicationDate":"2024-09-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Joint Commission journal on quality and patient safety","FirstCategoryId":"1085","ListUrlMain":"https://www.sciencedirect.com/science/article/pii/S155372502400285X","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q2","JCRName":"HEALTH CARE SCIENCES & SERVICES","Score":null,"Total":0}
引用次数: 0
Abstract
Background
This retrospective comparative cohort study aimed to evaluate the effects of COVID-19 on professionalism within the perioperative environment of a tertiary cancer center across three periods: pre-pandemic, pandemic, and an interventional endemic phase.
Methods
A retrospective observational review of a prospectively maintained safety event report (SER) database at MD Anderson Cancer Center, with an intervention during the COVID-19 endemic phase, was conducted. This was performed to compare the incidence of professionalism-related events (PRE), which are included in the SER database, during the COVID-19 pandemic period (March 2020 to May 2022), with a pre-pandemic period (September 2011 to February 2020) and a postintervention endemic phase (June 2022 to March 2023). Study interventions included the application of the Vanderbilt Professionalism Escalation Model with broad staff and surgical team education.
Results
During the study period, 17,425 SERs were reviewed. Of these, 11,731 (mean 115.0 SERs/month) were reported in the pre-pandemic period, 4,004 SERs (mean 148.3 SERs/month) in the pandemic period, and 1,690 SERs (mean 169.0 SERs/month) in the endemic phase (p = 0.001). There was a statistically significant increase in the incidence of PRE during the pandemic compared to the pre-pandemic and endemic periods. Specifically, 264 PRE (1.5%) were identified during the study period: 114 PRE (mean 1.1 PRE/month) in the pre-pandemic period, 121 PRE (mean 4.5 PRE/month) in the pandemic period, and 29 PRE (mean 2.9 PRE/month) in the endemic phase (p = 0.001). The increase in PRE during the pandemic period corresponded to a concomitant increase in staff turnover rates (15.5%) compared to the pre-pandemic period (8.3%). However, a time shift of four months into the postintervention endemic phase demonstrated a successful reduction to less than pre-pandemic levels of staff turnover (6.7%, p = 0.001).
Conclusion
The COVID-19 pandemic was associated with a significant increase in SERs describing professionalism lapses among health care providers in the perioperative environment. Hospital organizations must recognize the impact of professionalism on morale and turnover and seek to mitigate its effects. Education, promoting individual accountability, confidential reporting, addressing wellness concerns, and providing modes of resilience can enhance workplace culture and potentially cultivate better employee retention rates.
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