The Impact of Healthcare Digitalization on Communication with Healthcare Providers: The Case of People Who are Hard of Hearing.

IF 3 3区医学 Q1 COMMUNICATION Health Communication Pub Date : 2024-11-17 DOI:10.1080/10410236.2024.2426855

Joonghee Lee, Gilbert Munoz-Cornejo

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Abstract

Driven by the proliferation of digital technology and the adoption of online medical records in the healthcare industry, this study aims to answer the question: How does the digitalization of medical records and communication influence people with hearing impairments' communication with healthcare providers? The research utilizes data from the National Cancer Institute's Health Information National Trends Survey to investigate the potential benefits of electronic health information exchange and online medical records in facilitating communication between individuals with hearing impairments and healthcare providers. The results of our study indicate that there is a negative association between hearing impairment and how individuals evaluate the quality of communication when interacting with healthcare providers. Our research indicates that utilizing online medical records and exchanging health information electronically has a beneficial effect on mitigating the adverse correlation between hard of hearing status and the perceived quality of communication with healthcare professionals.

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医疗数字化对与医疗服务提供者沟通的影响：以重听者为例。

在数字技术普及和医疗保健行业采用在线医疗记录的推动下，本研究旨在回答以下问题：医疗记录和交流的数字化如何影响听力障碍人士与医疗服务提供者的交流？本研究利用美国国家癌症研究所健康信息全国趋势调查的数据，调查电子健康信息交换和在线病历在促进听力障碍人士与医疗服务提供者沟通方面的潜在益处。我们的研究结果表明，听力障碍与个人在与医疗服务提供者交流时对交流质量的评价之间存在负相关。我们的研究表明，利用在线病历和电子方式交换健康信息对减轻重听状况与与医疗保健专业人员的沟通质量之间的不利相关性有好处。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Health Communication Multiple-

CiteScore

8.20

自引率

10.30%

发文量

184

期刊介绍： As an outlet for scholarly intercourse between medical and social sciences, this noteworthy journal seeks to improve practical communication between caregivers and patients and between institutions and the public. Outstanding editorial board members and contributors from both medical and social science arenas collaborate to meet the challenges inherent in this goal. Although most inclusions are data-based, the journal also publishes pedagogical, methodological, theoretical, and applied articles using both quantitative or qualitative methods.