Fostering digital trust in manufacturing companies: Exploring the impact of industry 4.0 technologies

IF 15.6 1区管理学 Q1 BUSINESS Journal of Innovation & Knowledge Pub Date : 2024-10-01 DOI:10.1016/j.jik.2024.100621

Serena Strazzullo

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Abstract

This study examines the multifaceted impacts of digital innovations on organisational structures and stakeholders ‘commitment. The integration of digital technologies, including information technologies, IoT, AI, AR/VR, blockchain, robotics, and automation, underscores the indispensable role of trust in contemporary business operations. Focusing on Italian manufacturing firms at the forefront of Industry 4.0 implementation, this research seeks to unravel the nuanced factors contributing to digital trust. A comprehensive framework, derived from an integrative literature review, categorises two distinct groups of factors influencing a firm's decision to establish digital trust. Employing a configurational approach, specifically Qualitative Comparative Analysis (QCA), the joint impacts of multiple factors on digital trust levels are scrutinized, offering insights into how different elements synergise to trigger digital trust. This study aims to bridge existing gaps in understanding the intricate dynamics of trust within organisations undergoing digital transformation.

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培养制造企业的数字信任：探索工业 4.0 技术的影响

本研究探讨了数字创新对组织结构和利益相关者承诺的多方面影响。信息技术、物联网、人工智能、AR/VR、区块链、机器人技术和自动化等数字技术的融合，凸显了信任在当代企业运营中不可或缺的作用。本研究以处于工业 4.0 实施前沿的意大利制造企业为重点，试图揭示促成数字信任的细微因素。通过文献综述得出的综合框架对影响企业建立数字信任决策的两类不同因素进行了分类。采用配置方法，特别是定性比较分析法（QCA），仔细研究了多种因素对数字信任水平的共同影响，深入探讨了不同因素如何协同触发数字信任。本研究旨在填补现有空白，了解正在经历数字化转型的组织内部信任的复杂动态。

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来源期刊

Journal of Innovation & Knowledge Multiple-

CiteScore

16.10

自引率

12.70%

发文量

118

审稿时长

37 days

期刊介绍： The Journal of Innovation and Knowledge (JIK) explores how innovation drives knowledge creation and vice versa, emphasizing that not all innovation leads to knowledge, but enduring innovation across diverse fields fosters theory and knowledge. JIK invites papers on innovations enhancing or generating knowledge, covering innovation processes, structures, outcomes, and behaviors at various levels. Articles in JIK examine knowledge-related changes promoting innovation for societal best practices. JIK serves as a platform for high-quality studies undergoing double-blind peer review, ensuring global dissemination to scholars, practitioners, and policymakers who recognize innovation and knowledge as economic drivers. It publishes theoretical articles, empirical studies, case studies, reviews, and other content, addressing current trends and emerging topics in innovation and knowledge. The journal welcomes suggestions for special issues and encourages articles to showcase contextual differences and lessons for a broad audience. In essence, JIK is an interdisciplinary journal dedicated to advancing theoretical and practical innovations and knowledge across multiple fields, including Economics, Business and Management, Engineering, Science, and Education.