Douglas Shackelford, Monica B. Hoyt, Mandy Cawby, Kelley Dearing Smith
{"title":"Water Industry Communications: Vital Tools to Engage Stakeholders and Build Trust","authors":"Douglas Shackelford, Monica B. Hoyt, Mandy Cawby, Kelley Dearing Smith","doi":"10.1002/awwa.2365","DOIUrl":null,"url":null,"abstract":"<div>\n \n <p>Advancing a utility's communications assets not only supports its efforts to ensure public trust and comply with regulations but also furthers operational goals.</p>\n <p>From a strategic perspective, water utility communications go well beyond reaching customers and stakeholders to unite utility teams and garner industry recognition.</p>\n <p>Closing the gap between utilities and their communities, effective communications can help utilities cultivate customer advocates who support water system efforts.</p>\n </div>","PeriodicalId":14785,"journal":{"name":"Journal ‐ American Water Works Association","volume":null,"pages":null},"PeriodicalIF":0.7000,"publicationDate":"2024-11-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/awwa.2365","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Journal ‐ American Water Works Association","FirstCategoryId":"93","ListUrlMain":"https://onlinelibrary.wiley.com/doi/10.1002/awwa.2365","RegionNum":4,"RegionCategory":"环境科学与生态学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q4","JCRName":"ENGINEERING, CIVIL","Score":null,"Total":0}
引用次数: 0
Abstract
Advancing a utility's communications assets not only supports its efforts to ensure public trust and comply with regulations but also furthers operational goals.
From a strategic perspective, water utility communications go well beyond reaching customers and stakeholders to unite utility teams and garner industry recognition.
Closing the gap between utilities and their communities, effective communications can help utilities cultivate customer advocates who support water system efforts.
期刊介绍：
Journal AWWA serves as the voice of the water industry and is an authoritative source of information for water professionals and the communities they serve. Journal AWWA provides an international forum for the industry’s thought and practice leaders to share their perspectives and experiences with the goal of continuous improvement of all water systems. Journal AWWA publishes articles about the water industry’s innovations, trends, controversies, and challenges, covering subjects such as public works planning, infrastructure management, human health, environmental protection, finance, and law. Journal AWWA will continue its long history of publishing in-depth and innovative articles on protecting the safety of our water, the reliability and resilience of our water systems, and the health of our environment and communities.
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