How concerned are bystanders?Consequences of vicarious abusive supervision: Parallel and sequential multiple mediating impacts and resilience as a moderator

IF 9.9 1区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM International Journal of Hospitality Management Pub Date : 2024-11-23 DOI:10.1016/j.ijhm.2024.104004

Emmanuel Twumasi Ampofo, Osman M. Karatepe

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Abstract

This paper comprehensively investigates the destructive impact of vicarious abusive supervision on organizationally valued outcomes and examined the moderating role of resilience. We gathered time-lagged data by administering online surveys to frontline hotel employees in Ghana, and 321 usable responses were obtained. Data analysis via PROCESS Macro revealed that vicarious abusive supervision was positively linked to absenteeism, and on-the-job embeddedness (JEMB) and intention to leave work early (ILE) or intention to be late for work (ILW) sequentially mediated the link. As hypothesized, on-the JEMB was a mediator between vicarious abusive supervision and absenteeism. There was empirical support for the parallel mediating effects of ILE and ILW in the nexus between on-the-JEMB and absenteeism. Resilience, which is a critical personal resource, functioned as a moderator of the influence of vicarious abusive supervision on on-the JEMB. Above all, resilience moderated the indirect effect of vicarious abusive supervision on absenteeism via on-the-JEMB. The aforesaid important findings are discussed, and their implications for theory and hotel managers are presented.

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旁观者的关注程度如何？平行和连续的多重中介影响以及作为调节因素的复原力

本文全面研究了替代性虐待监督对组织价值结果的破坏性影响，并考察了复原力的调节作用。我们通过对加纳酒店一线员工进行在线调查收集了时滞数据，共获得 321 份可用回复。通过 PROCESS Macro 进行的数据分析显示，替代性辱骂性监督与旷工呈正相关，而在职嵌入性（JEMB）和早退意向（ILE）或迟到意向（ILW）依次调解了这一联系。正如假设的那样，在职嵌入度（JEMB）是替代性滥用监督与旷工之间的中介因素。在 "在职联考 "与旷工之间的关系中，"我的学习 "和 "我的工作 "具有并行的中介效应，这一点得到了实证支持。复原力是一种重要的个人资源，它是替代性虐待性督导对在职教职员工缺勤率影响的调节因素。最重要的是，抗挫折能力通过在职教管局调节了替代性虐待性督导对旷工的间接影响。本文讨论了上述重要发现，并提出了其对理论和酒店管理者的启示。

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来源期刊

International Journal of Hospitality Management HOSPITALITY, LEISURE, SPORT & TOURISM-

CiteScore

21.20

自引率

9.40%

发文量

218

审稿时长

85 days

期刊介绍： The International Journal of Hospitality Management serves as a platform for discussing significant trends and advancements in various disciplines related to the hospitality industry. The publication covers a wide range of topics, including human resources management, consumer behavior and marketing, business forecasting and applied economics, operational management, strategic management, financial management, planning and design, information technology and e-commerce, training and development, technological developments, and national and international legislation. In addition to covering these topics, the journal features research papers, state-of-the-art reviews, and analyses of business practices within the hospitality industry. It aims to provide readers with valuable insights and knowledge in order to advance research and improve practices in the field. The journal is also indexed and abstracted in various databases, including the Journal of Travel Research, PIRA, Academic Journal Guide, Documentation Touristique, Leisure, Recreation and Tourism Abstracts, Lodging and Restaurant Index, Scopus, CIRET, and the Social Sciences Citation Index. This ensures that the journal's content is widely accessible and discoverable by researchers and practitioners in the hospitality field.