Jaouad Elkhalladi, Amal Sefrioui, Mohamed El Fahssi, Maroine Tahiri
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引用次数: 0
Abstract
Objective: To assess the knowledge level of nurses and healthcare technicians regarding soft skills (SS) and to identify the most crucial SS.
Method: This is a quantitative exploratory study with an analytical focus, encompassing 350 nurses and healthcare technicians in the Souss-Massa region.
Results: Approximately half of participants (49.7%) exhibited some understanding of SS, with only 12.3% having received any training on the subject. According to participants, the top 10 SS are communication, teamwork, stress management, problem-solving, conflict management, honesty, decision-making, adaptability, lifelong learning, and confidence. Additionally, the prediction model indicates a significant association between SS knowledge and experience (p < 0.001), academic level (p < 0.001), and SS training (p < 0.001).
Conclusion: Nurses and healthcare technicians possess knowledge of SS despite the absence of formal training. Identifying the most important SS in this field is, therefore, invaluable for integration into training programmes for both healthcare professionals and students. Furthermore, additional studies are recommended on SS development and assessment.
目的评估护士和医疗保健技术人员对软技能（SS）的了解程度，并确定最关键的软技能：这是一项以分析为重点的定量探索性研究，涵盖了苏斯-马萨地区的 350 名护士和医疗保健技术人员：约半数参与者（49.7%）对 SS 有一定了解，只有 12.3% 接受过相关培训。据参与者称，前 10 个 SS 是沟通、团队合作、压力管理、解决问题、冲突管理、诚实、决策、适应能力、终身学习和自信。此外，预测模型显示，SS 知识与经验（p < 0.001）、学历（p < 0.001）和 SS 培训（p < 0.001）之间存在显著关联：结论：尽管没有接受过正规培训，护士和医疗保健技术人员仍掌握了 SS 知识。因此，确定该领域最重要的 SS 对于将其纳入医护专业人员和学生的培训计划非常重要。此外，建议就 SS 的发展和评估开展更多研究。
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