An examination of students' needs from 2019 to 2023: Using talk-back boards for library programming

Abstract

This paper explores students' needs and well-being through the University of Illinois Chicago's (UIC) University Library's Undergraduate Engaement Program (UEP) Wall of Engagement. Using the qualitative user experience feedback method of talk-back boards, the UEP asked three reoccurring questions of the student population from 2019 to 2023. From these reoccurring questions asked at midterm and final exam weeks, the responses highlight students' specific needs and identify what students do to take care of their well-being during this time while also articulating what is needed from others. This article illustrates parallels to Maslow's Hierarchy of Needs to further contextualize the identified themes. The examination of the responses from talk-back boards creates pathways for libraries to gain a better understanding of students' needs. This method can also be used to determine future library programming and be used as a form of event assessment. The collected responses reflect students' perspectives at pivotal times in the academic semester and the findings from this programming effort identify the need to continue to support holistic programs that connect students to external supports. These findings also suggest there is a greater need for libraries to continue supporting self-care and well-being programming for student success.