RPerf: Mining user reviews using topic modeling to assist performance testing: An industrial experience report

IF 3.7 2区计算机科学 Q1 COMPUTER SCIENCE, SOFTWARE ENGINEERING Journal of Systems and Software Pub Date : 2024-11-28 DOI:10.1016/j.jss.2024.112283

Zehao Wang , Wei Liu , Jinfu Chen , Tse-Hsun (Peter) Chen

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Abstract

Software performance affects the user-perceived quality of software. Therefore, it is important to analyze the performance issues that users are concerned with. In this paper, we document our experience working with our industry partner on analyzing user reviews to identify and analyze performance issues users are concerned with. In particular, we designed an approach, RPerf, which automatically analyzes unstructured user reviews and generates a performance analysis report that can assist performance engineers with performance testing. In particular, RPerf uses BERTopic to uncover performance-related topics in user reviews. RPerf then maps the derived topics to performance KPIs (key performance indicators) such as response time. Such performance KPIs better help performance test design and allocate performance testing resources. Finally, RPerf extracts user usage scenarios from user reviews to help identify the causes. Through a manual evaluation, we find RPerf achieves a high accuracy (over 93%) in identifying the performance-related topics and performance KPIs from user reviews. RPerf can also accurately extract usage scenarios in over 80% of user reviews. We discuss the performance analysis report that is generated based on RPerf. We believe that our findings can assist practitioners with analyzing performance-related user reviews and inspire future research on user review analysis.

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来源期刊

Journal of Systems and Software 工程技术-计算机：理论方法

CiteScore

8.60

自引率

5.70%

发文量

193

审稿时长

16 weeks

期刊介绍： The Journal of Systems and Software publishes papers covering all aspects of software engineering and related hardware-software-systems issues. All articles should include a validation of the idea presented, e.g. through case studies, experiments, or systematic comparisons with other approaches already in practice. Topics of interest include, but are not limited to: •Methods and tools for, and empirical studies on, software requirements, design, architecture, verification and validation, maintenance and evolution •Agile, model-driven, service-oriented, open source and global software development •Approaches for mobile, multiprocessing, real-time, distributed, cloud-based, dependable and virtualized systems •Human factors and management concerns of software development •Data management and big data issues of software systems •Metrics and evaluation, data mining of software development resources •Business and economic aspects of software development processes The journal welcomes state-of-the-art surveys and reports of practical experience for all of these topics.