High-performance work systems in job demands-resources theory: Implications for employee burnout and quality of life

IF 9.9 1区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM International Journal of Hospitality Management Pub Date : 2024-12-13 DOI:10.1016/j.ijhm.2024.104066

Daniel Dorta-Afonso, Laura Romero-Domínguez

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Abstract

Building on recent developments in job demands-resources (JD-R) theory, we investigate how high-performance work systems (HPWS) are related to both the motivational and health impairment processes. Concretely, we examine the relationship between HPWS and employees’ burnout and quality of life (QoL) through its link with challenge and hindrance job demands. To do so, 417 hospitality and tourism employees (i.e. hotels, restaurants, and car rental offices) were surveyed, and their responses were analyzed using PLS-SEM. The results showed that HPWS were negatively associated with employee burnout, both directly and indirectly, through the reduction of challenge and hindrance job demands. In addition, the results showed that there is a positive relationship between HPWS and employee QoL. A negative association between burnout and QoL was observed, but the expected relationship between challenge job demands and QoL was not empirically confirmed. We discuss how these findings contribute to JD-R theory and practice.

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工作需求-资源理论中的高绩效工作系统：对员工职业倦怠和生活质量的影响

基于工作需求-资源（JD-R）理论的最新发展，我们研究了高绩效工作系统（HPWS）与激励和健康损害过程之间的关系。具体而言，我们通过 HPWS 与挑战性和阻碍性工作需求之间的联系，研究了 HPWS 与员工职业倦怠和生活质量（QoL）之间的关系。为此，我们对 417 名酒店和旅游业员工（即酒店、餐馆和汽车租赁公司）进行了调查，并使用 PLS-SEM 对他们的回答进行了分析。结果表明，HPWS 通过降低挑战性和阻碍性工作需求，直接或间接地与员工的职业倦怠负相关。此外，结果显示 HPWS 与员工 QoL 之间存在正相关。我们观察到职业倦怠与 QoL 之间存在负相关，但挑战性工作要求与 QoL 之间的预期关系并未得到实证证实。我们讨论了这些研究结果对 JD-R 理论和实践的贡献。

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来源期刊

International Journal of Hospitality Management HOSPITALITY, LEISURE, SPORT & TOURISM-

CiteScore

21.20

自引率

9.40%

发文量

218

审稿时长

85 days

期刊介绍： The International Journal of Hospitality Management serves as a platform for discussing significant trends and advancements in various disciplines related to the hospitality industry. The publication covers a wide range of topics, including human resources management, consumer behavior and marketing, business forecasting and applied economics, operational management, strategic management, financial management, planning and design, information technology and e-commerce, training and development, technological developments, and national and international legislation. In addition to covering these topics, the journal features research papers, state-of-the-art reviews, and analyses of business practices within the hospitality industry. It aims to provide readers with valuable insights and knowledge in order to advance research and improve practices in the field. The journal is also indexed and abstracted in various databases, including the Journal of Travel Research, PIRA, Academic Journal Guide, Documentation Touristique, Leisure, Recreation and Tourism Abstracts, Lodging and Restaurant Index, Scopus, CIRET, and the Social Sciences Citation Index. This ensures that the journal's content is widely accessible and discoverable by researchers and practitioners in the hospitality field.