Machines replace human: The impact of intelligent automation job substitution risk on job tenure and career change among hospitality practitioners

IF 9.9 1区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM International Journal of Hospitality Management Pub Date : 2025-01-12 DOI:10.1016/j.ijhm.2025.104099

Bocong Yuan, Xinyue Liu

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Abstract

The intelligent automation job substitution risk reflects the probability of occupation being substituted by intelligent automation technology. This study examines the impact of the intelligent automation job substitution risk on the job tenure and the probability of career change from hospitality to other industries in the European region. Drawing from the second-hand data of the Survey of Health, Ageing and Retirement in Europe (SHARE) (Wave 7), we use the logit model and duration model in the regression analysis. Results show that: (1) intelligent automation job substitution risk has a U-shaped effect on job tenure; (2) intelligent automation job substitution risk has an inverted U-shaped effect on the probability of career change from hospitality to others; (3) There exists a significant U-shaped effect between the intelligent automation job substitution risk and the hazard rate of career change from hospitality to others; (4) The intelligent automation job substitution risk has an inverted U-shaped effect on the duration that the event of career change from hospitality to others happens. It is suggested that although there is damaging impact of intelligent automation job substitution risk on hospitality workforce’s job tenure and the probability of career change, it shows alleviation when the automation level approaching tipping point.

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机器取代人类：智能自动化工作替代风险对酒店从业人员工作任期和职业变化的影响

智能自动化工作替代风险反映了职业被智能自动化技术替代的概率。本研究考察了智能自动化工作替代风险对欧洲地区酒店行业工作任期和职业转换概率的影响。根据欧洲健康、老龄化和退休调查（SHARE）（Wave 7）的二手数据，我们使用logit模型和持续时间模型进行回归分析。结果表明：(1)智能自动化岗位替代风险对岗位任期具有u型效应；(2)智能自动化职业替代风险对酒店员工职业转换概率呈倒u型影响；(3)智能自动化职业替代风险与酒店职业转行风险率之间存在显著的u型效应；(4)智能自动化职业替代风险对酒店员工职业转换事件持续时间呈倒u型影响。研究表明，尽管智能自动化工作替代风险对酒店劳动力的工作任期和职业转行概率存在破坏性影响，但当自动化水平接近临界点时，这种影响会减弱。

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来源期刊

International Journal of Hospitality Management HOSPITALITY, LEISURE, SPORT & TOURISM-

CiteScore

21.20

自引率

9.40%

发文量

218

审稿时长

85 days

期刊介绍： The International Journal of Hospitality Management serves as a platform for discussing significant trends and advancements in various disciplines related to the hospitality industry. The publication covers a wide range of topics, including human resources management, consumer behavior and marketing, business forecasting and applied economics, operational management, strategic management, financial management, planning and design, information technology and e-commerce, training and development, technological developments, and national and international legislation. In addition to covering these topics, the journal features research papers, state-of-the-art reviews, and analyses of business practices within the hospitality industry. It aims to provide readers with valuable insights and knowledge in order to advance research and improve practices in the field. The journal is also indexed and abstracted in various databases, including the Journal of Travel Research, PIRA, Academic Journal Guide, Documentation Touristique, Leisure, Recreation and Tourism Abstracts, Lodging and Restaurant Index, Scopus, CIRET, and the Social Sciences Citation Index. This ensures that the journal's content is widely accessible and discoverable by researchers and practitioners in the hospitality field.