Nurse's perspective: Evaluating importance and satisfaction with hospital patient infotainment terminal

Abstract

Background

The Patient Infotainment Terminal (PIT) plays a pivotal role in Smart Health, enabling hospitals to actively pursue the objective of fostering Shared Decision-Making. By providing General information, Medical information, and Entertainment options, the system fosters effective patient-clinician communication and significantly elevates the standard of care.

Objective

This study aimed to investigate how registered nurses utilized the PIT and prioritized functions based on their perception of importance and satisfaction to find out high-importance but low-satisfaction PIT functions.

Method

Our study included registered nurses who served in the medical, surgical, gynecological, and pediatric wards of a hospital in northern Taiwan. We employed a structured questionnaire grounded in the Importance-Satisfaction model to gather nurses' perceptions of “importance” and “satisfaction” with Patient Infotainment Terminal functions.

Results

We collected 189 valid questionnaires with a recovery rate of 85 %. The results showed that nurses scored highest on the importance and satisfaction of the “Medical information” function of the PIT (mean: 4.05; 3.28), followed by “ general information” (3.82 and 3.25) and “entertainment” (3.55 and 3.13). Among the subcategories of “Medical information,” the “My Examination” feature, which enables patients to access their examination schedules and results, was highlighted as a critical area. Despite its high importance (mean: 3.98), the feature received lower satisfaction scores (mean: 3.17), reflecting the need for improvements in scheduling precision and user experience.

Conclusions

Most nurses expressed satisfaction with the PIT functions, and prioritized enhancement should be directed toward the “My Examination” feature to better align with user expectations and improve patient-centered care.