A behavioral study of food delivery service by drones: Insights from urban and rural consumers

IF 8.3 1区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM International Journal of Hospitality Management Pub Date : 2025-05-01 Epub Date: 2025-01-21 DOI:10.1016/j.ijhm.2025.104098
Francisco Liébana-Cabanillas , María Eugenia Rodríguez-López , Ghazanfar Ali Abbasi , Elena Higueras-Castillo
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Abstract

This study aims to analyze the current state and scope of drone food delivery services, exploring the factors that influence the intention to use and how these vary between urban and rural consumers. By utilizing the Goal-Directed Behavior Model and Social Cognitive Theory, the adoption of this emerging technology in different geographical contexts is examined, thereby providing a detailed understanding of its practical and theoretical implications. To meet the objectives, a company specializing in market analysis was contracted. A total of 302 valid responses were collected. The results confirm the importance of knowledge, intrinsic motivation, and Attitude as antecedents of intention, but discarding willingness to pay more. In addition, the existing differences between users living in rural and urban areas were verified, highlighting the greater importance that users in rural areas confer to the relationships proposed in the general model. The results obtained in the present study serve to expand and improve scientific literature on the analysis of the antecedents of the adoption of food delivery service by drone and the definition of strategies by stakeholders.
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无人机送餐服务的行为研究:来自城乡消费者的见解
本研究旨在分析无人机送餐服务的现状和范围,探讨影响使用意愿的因素以及城市和农村消费者之间的差异。利用目标导向行为模型和社会认知理论,研究了这一新兴技术在不同地理背景下的应用,从而详细了解了其实践和理论意义。为了实现这一目标,签约了一家专门从事市场分析的公司。共收集到302份有效回复。研究结果证实了知识、内在动机和态度作为意向的前因的重要性,但忽略了支付意愿。此外,验证了农村和城市地区用户之间存在的差异,突出了农村地区用户对一般模型中提出的关系的更大重视。本研究获得的结果有助于扩展和完善有关无人机外卖服务采用前因分析和利益相关者战略定义的科学文献。
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来源期刊
International Journal of Hospitality Management
International Journal of Hospitality Management HOSPITALITY, LEISURE, SPORT & TOURISM-
CiteScore
21.20
自引率
9.40%
发文量
218
审稿时长
85 days
期刊介绍: The International Journal of Hospitality Management serves as a platform for discussing significant trends and advancements in various disciplines related to the hospitality industry. The publication covers a wide range of topics, including human resources management, consumer behavior and marketing, business forecasting and applied economics, operational management, strategic management, financial management, planning and design, information technology and e-commerce, training and development, technological developments, and national and international legislation. In addition to covering these topics, the journal features research papers, state-of-the-art reviews, and analyses of business practices within the hospitality industry. It aims to provide readers with valuable insights and knowledge in order to advance research and improve practices in the field. The journal is also indexed and abstracted in various databases, including the Journal of Travel Research, PIRA, Academic Journal Guide, Documentation Touristique, Leisure, Recreation and Tourism Abstracts, Lodging and Restaurant Index, Scopus, CIRET, and the Social Sciences Citation Index. This ensures that the journal's content is widely accessible and discoverable by researchers and practitioners in the hospitality field.
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