Perceived accessibility by air transportation: A focus group study of potential air travelers in The Netherlands

Abstract

This study explores perceived accessibility specific to air transportation in the Dutch context through a focus group study. Five focus group sessions were held with a total of 24 participants with air travel experience within the past five years. Online focus groups were held during the period that the COVID-19 pandemic travel restrictions were in effect, specifically around 12 months after the travel restrictions were implemented globally. In terms of the importance of activities accessible by flight, we observe that travelers particularly attach importance to visiting family and relatives, while the importance attached to the business and recreational activities accessible by flight varies among participants. As far as the transport component of accessibility is concerned, we find that, in addition to conventional variables in air transportation research, such as cost and travel times, unconventional variables such as uncertainty during flight schedule disruptions or the mood of staff and other passengers contribute to perceived accessibility by air transportation. Based on the results, we further discuss characteristics specific to perceived accessibility by air transportation, directions for further qualitative and quantitative research regarding perceived accessibility by air transportation, and implications for policy and planning.