Integrating digital transformation with human-centric factors strategies to enhance organisational process performance: The H.O.P.E. model

Abstract

Digital transformation (DX) has driven significant company changes, restructuring products, processes, and services by integrating emerging technologies across all organisational levels. This change enhances workflows, decision-making, and operational efficiency, fostering innovation and competitive advantage. This research analyses how effective technology implementation, employee engagement, usability awareness, and strategic management practices can improve organisational processes. By analysing interconnections among DX, human factors, business processes, and emerging technologies, the research employs a systematic literature review and Structural Equation Modelling (SEM) to identify critical factors for success. The findings highlight that digital tools streamline operations and support data-driven decisions, reducing cognitive overload through user-centred design. This research proposes a Human-Oriented Process Enhancement (H.O.P.E.) model that integrates DX with human-centric factors to guide digital technology applications and improve organisational performance. The practical application of this model was carried out as part of a litigation management project in an automotive supplier manufacturing plant specialising in advanced solutions across seating, interiors, and clean mobility technologies. The project sought to streamline legal processes, enhance compliance, and mitigate risks through structured litigation management. In conclusion, the digital maturity and human factors (DMHF) index, the outcome of the H.O.P.E. model, has proven to be a comprehensive tool for aligning DX adoption with organisational strategic goals considering human-centric factors. Future research will focus on customising the index for industry-specific needs, particularly ergonomics, to ensure organisations achieve sustainable growth in a digital setting.