Inclusive sustainable transportation planning: A qualitative analysis involving diverse stakeholders perspectives

Abstract

The development of a sustainable transportation sector is greatly influenced by inclusive decision-making processes. The paper thus emphasizes the mismatch between transportation systems and citizen needs and explores the potential of digital technologies for involving citizens in decision-making processes. Using qualitative research, it examines public transportation issues and solutions, guided by three primary research questions. This study aims to enhance public transportation systems by gathering viewpoints from a diverse group of stakeholders, including academic institutions, industry professionals, citizens, and governmental authorities. The use of NVivo 14 software enabled easier extraction and categorization of key themes, providing valuable insights for urban transportation planning. The analysis identified distinct themes for questions related to challenges, solutions, and public involvement in transport planning. The study analysed the choices made by the participants concerning the different themes. Word cloud representations were also generated to summarize the main ideas and themes from the interviews. The findings from the in-depth interview with a diverse group of stakeholders indicated the need for a user-centred, technologically integrated, and inclusive approach in the transportation sector.