Organizational wellbeing and associated factors in telecommunication workers in Thailand.

Abstract

Employees' physical and mental health issues have intensified following the COVID-19 pandemic, especially in telecommunications. Organizational wellbeing is a holistic approach that is gaining prominence. This study aimed to investigate the level of organizational wellbeing at the individual level and associated factors. A cross-sectional study was conducted with 2,070 telecommunication workers in Thailand. Data collection employed a structured questionnaire comprising three sections: personal factors; occupational factors; and an organizational wellbeing assessment categorized into five domains including workplace physical environment and safety climate (9 items), workplace policies and culture (10 items), health status (10 items), work evaluation and experience (13 items), and home, community, and society (3 items). Data analysis involved both descriptive and inferential statistics. Bivariate analysis and multiple linear regression were performed. A total of 655 responses (31.6%) were collected. The mean score was 177.8 (SD=22.0). The analysis reported significant factors associated with organizational wellbeing scores comprising working more than 48 hours per week (β=-5.8, 95%CI: -10.4 to -1.2) and sleeping duration of at least seven hours per day (β=4.4, 95%CI: 1.1 to 7.7). Workplaces should design wellbeing promotion programs that address these factors by encouraging adequate sleep and balancing working hours to enhance overall employee wellbeing.