Nora Oufi , Cecila De la Garza , Adelaide Nascimento
{"title":"Dynamics of COVID-19 crisis management in hospitals and its long-term effects: An analysis using organizational resilience","authors":"Nora Oufi , Cecila De la Garza , Adelaide Nascimento","doi":"10.1016/j.apergo.2025.104486","DOIUrl":null,"url":null,"abstract":"<div><div>This empirical and qualitative study focuses on COVID-19 crisis management in a French hospital, analyzing it from the perspective of organizational resilience to understand its evolution over time. The study identifies adaptation factors during pandemic management, supported by success factors, and it also identifies difficulty factors associated with resilience. These factors are analyzed at the different waves of the pandemic to understand the evolution of organizational resilience across various crisis management temporalities. The results highlight how certain factors initially considered as resilience capabilities, evolve to become vulnerability factors of the sociotechnical system, in particular due to their impacts on healthcare personnel.</div></div>","PeriodicalId":55502,"journal":{"name":"Applied Ergonomics","volume":"126 ","pages":"Article 104486"},"PeriodicalIF":3.4000,"publicationDate":"2025-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Applied Ergonomics","FirstCategoryId":"5","ListUrlMain":"https://www.sciencedirect.com/science/article/pii/S0003687025000225","RegionNum":2,"RegionCategory":"工程技术","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"2025/3/1 0:00:00","PubModel":"Epub","JCR":"Q2","JCRName":"ENGINEERING, INDUSTRIAL","Score":null,"Total":0}
引用次数: 0
Abstract
This empirical and qualitative study focuses on COVID-19 crisis management in a French hospital, analyzing it from the perspective of organizational resilience to understand its evolution over time. The study identifies adaptation factors during pandemic management, supported by success factors, and it also identifies difficulty factors associated with resilience. These factors are analyzed at the different waves of the pandemic to understand the evolution of organizational resilience across various crisis management temporalities. The results highlight how certain factors initially considered as resilience capabilities, evolve to become vulnerability factors of the sociotechnical system, in particular due to their impacts on healthcare personnel.
期刊介绍：
Applied Ergonomics is aimed at ergonomists and all those interested in applying ergonomics/human factors in the design, planning and management of technical and social systems at work or leisure. Readership is truly international with subscribers in over 50 countries. Professionals for whom Applied Ergonomics is of interest include: ergonomists, designers, industrial engineers, health and safety specialists, systems engineers, design engineers, organizational psychologists, occupational health specialists and human-computer interaction specialists.
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