Developing a collaborative mobile government participation framework using grounded theory

Abstract

Mobile government is a vital tool for improving governance and fostering public engagement, yet the mechanisms that promote participation still require further study. This research synthesizes collaborative governance theory into a conceptual framework that delineates the process of public engagement in community m-government. We identify two essential conditions for effective mobile government and four core elements that shape collaborative dynamics. These elements interact to provide structural support and incentives for participation. Our findings show that mobile government plays a dual role: strengthening the collaborative governance framework and actively enhancing public engagement through leadership and participation mechanisms.