Government Information Quarterly最新文献

The role of digital post systems in transforming public administration: A digital infrastructure perspective 数字邮政系统在公共行政转型中的作用：数字基础设施视角

IF 1 1区管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE

Government Information Quarterly

Pub Date : 2026-01-29 DOI: 10.1016/j.giq.2026.102110

Kuch Felicitas , Jung Carolin , Kreuzer Thomas , Oberländer Anna Maria , Maronna-Aigner Karolina

The digital transformation of public administration is a complex endeavor aimed at improving efficiency, strengthening public trust, and advancing democratic values. A significant, yet underexplored facet of this transformation pertains to the digital post system, which enables secure digital communication between the public administration and citizens. Despite its centrality in delivering end-to-end digital services, digital post systems have received limited scholarly attention. Existing studies often focus broadly on digital communication, neglecting the infrastructural and strategic roles such systems can play. The present study investigates the manner in which digital post systems contribute to the digital transformation of public administration by acting as shared digital infrastructures. We conduct a case study of digital post systems in three countries: Denmark, Estonia, and Germany. Building on 21 semi-structured interviews with 18 interview partners and publicly available data, we identify three roles that digital post systems can assume: digitization enabler, process integrator, and ecosystem catalyst. Additionally, we examine four underlying generative mechanisms that enable these roles and their contributions to digital transformation: adoption, innovation, scaling, and legitimation. Our study contributes to the extant literature by offering a novel conceptualization of digital post systems, highlighting their strategic value as digital infrastructures that shape and sustain digital transformation efforts in public administration.

公共行政数字化转型是一项复杂的工作，旨在提高效率、增强公众信任、推进民主价值。这一转变的一个重要但尚未充分探索的方面涉及数字邮政系统，它使公共行政部门和公民之间的安全数字通信成为可能。尽管它在提供端到端数字服务方面处于中心地位，但数字邮政系统受到的学术关注有限。现有的研究往往广泛地关注数字通信，忽视了这些系统可以发挥的基础设施和战略作用。本研究调查了数字邮政系统通过作为共享数字基础设施促进公共行政数字化转型的方式。我们对丹麦、爱沙尼亚和德国这三个国家的数字邮政系统进行了案例研究。基于对18个采访伙伴的21次半结构化访谈和公开可用的数据，我们确定了数字邮政系统可以承担的三个角色：数字化推动者、流程集成商和生态系统催化剂。此外，我们还研究了实现这些角色及其对数字化转型的贡献的四种潜在生成机制：采用、创新、扩展和合法化。我们的研究对现有文献做出了贡献，提出了数字邮政系统的新概念，强调了它们作为数字基础设施的战略价值，这些基础设施可以塑造和维持公共管理中的数字化转型工作。

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引用次数: 0

Integrated governance in data ecosystems: A conceptual framework consolidating collaborative and data governance 数据生态系统中的集成治理：巩固协作和数据治理的概念框架

IF 1 1区管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE

Government Information Quarterly

Pub Date : 2026-01-23 DOI: 10.1016/j.giq.2026.102107

Federico Bartolomucci , Edoardo Ramalli , Valeria Maria Urbano

The potential benefits deriving from inter-organizational data sharing have increased over time, leading to an intensified interest in data ecosystems. The governance of these endeavors depends on both collaborative and data governance dimensions. However, previous research has often treated these dimensions separately, creating silos that hinder the capacity to deliver value considering their socio-technical nature. Addressing this gap, this study investigates the intertwined relationship between these two dimensions within data ecosystems. It does so by questioning which existing and most relevant relationships exist between them, as well as the nature of these relationships. To this end, we adopt a multiple case study approach, analyzing five data ecosystems. The research led to the development of a conceptual framework for Integrated Governance, highlighting the need for a holistic socio-technical approach that addresses collaborative and data governance dimensions as intertwined. The framework unveils 24 core relationships between these dimensions in data ecosystems and provides insights on the nature of the relationships, distinguishing among causal, explanatory, concurrent, chronological, and overlapping ones. This work introduces a new perspective in the academic discourse on data sharing providing actionable insights for practitioners and enabling them to design and manage data ecosystems more effectively.

随着时间的推移，组织间数据共享带来的潜在好处越来越多，导致人们对数据生态系统的兴趣日益浓厚。这些努力的治理取决于协作和数据治理两个维度。然而，之前的研究通常将这些维度分开处理，造成了竖井，考虑到它们的社会技术性质，阻碍了提供价值的能力。为了解决这一差距，本研究调查了数据生态系统中这两个维度之间的相互交织的关系。它通过质疑它们之间存在哪些现存的和最相关的关系，以及这些关系的性质来做到这一点。为此，我们采用多案例研究方法，分析了五个数据生态系统。该研究促进了综合治理概念框架的发展，强调需要一种整体的社会技术方法来解决相互交织的协作和数据治理维度。该框架揭示了数据生态系统中这些维度之间的24个核心关系，并对这些关系的本质提供了见解，区分了因果关系、解释关系、并发关系、时间顺序关系和重叠关系。这项工作在数据共享的学术论述中引入了一个新的视角，为从业者提供了可操作的见解，使他们能够更有效地设计和管理数据生态系统。

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引用次数: 0

Generative AI in public administration: A quasi-experimental analysis of bureaucratic productivity 公共行政中的生成人工智能：官僚生产力的准实验分析

IF 1 1区管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE

Government Information Quarterly

Pub Date : 2026-01-22 DOI: 10.1016/j.giq.2026.102108

Eungjoon Kim

This study investigates the effect of a specialized generative AI system—developed and tested as part of a Proof of Concept (PoC)—on the speed with which public officials in a central government agency draft written responses to citizen inquiries. Using a quasi-experimental design with difference-in-differences analysis and propensity score matching, 80 civil servants were divided into a treatment group participating in the proof of concept (adopting AI-based drafting) and a control group that maintained existing practices. The difference-in-differences results of this study indicate a significant reduction in document preparation time for the AI group, with an observed difference-indifferences estimate of 3.81 min and a regression-adjusted estimate of 4.05 min faster than the control group. Notably, new employees benefited the most, suggesting that generative AI can help close the skill gap by expediting their learning curve. These findings highlight that generative AI can improve task-level efficiency in document drafting. Broader organizational or effectiveness-related outcomes were not assessed in this study. Policy implications include the importance of tailored training and support for different experience levels, as well as considerations for standardization, quality control, and ethical safeguards. Overall, this study provides empirical evidence that generative AI can transform administrative workflows in government agencies, offering actionable insights for policymakers seeking to enhance productivity and service quality in the digital era.

本研究调查了作为概念验证（PoC）的一部分开发和测试的专门生成人工智能系统对中央政府机构公职人员起草书面答复公民询问的速度的影响。采用双差分析和倾向评分匹配的准实验设计，将80名公务员分为参与概念验证（采用基于人工智能的起草）的治疗组和保持现有做法的对照组。本研究的差异中差结果表明，AI组的文件准备时间显著减少，观察到的差异-无差异估计值为3.81 min，经回归校正估计值为4.05 min，比对照组快。值得注意的是，新员工受益最大，这表明生成式人工智能可以通过加快他们的学习曲线来帮助缩小技能差距。这些发现强调了生成式人工智能可以提高文档起草的任务级效率。本研究未评估更广泛的组织或有效性相关结果。政策影响包括为不同经验水平提供量身定制的培训和支持的重要性，以及对标准化、质量控制和道德保障的考虑。总体而言，本研究提供了经验证据，证明生成式人工智能可以改变政府机构的行政工作流程，为寻求在数字时代提高生产力和服务质量的政策制定者提供可操作的见解。

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引用次数: 0

Enabling or overloading? The double-edged role of E-leadership in civil servant's change-oriented organizational citizenship behaviors 启用还是重载？电子领导在公务员变革型组织公民行为中的双刃剑作用

IF 1 1区管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE

Government Information Quarterly

Pub Date : 2026-01-17 DOI: 10.1016/j.giq.2026.102105

Cheng Chen , Ahmad Bayiz Ahmad , Mingli Liu , Peng Wen

Extant research shows the adaptability of E‑leadership to the demands of the digital era. However, its potential effects have not received ample empirical attention in the public sector. Drawing on Job Demands-Resources (JD-R) model, this study examines the double-edged role of E‑leadership on civil servants' change-oriented organizational citizenship behavior (OCB). Through a two-wave survey of 279 Chinese civil servants, structural equation modeling findings indicate that: (a) from a job-resource perspective, E‑leadership positively correlates with change-oriented OCB via digital job crafting; (b) from a job-demand perspective, E‑leadership negatively relates to change-oriented OCB via information technology overload; (c) performance appraisal purpose serves as a boundary condition influencing this double-edge sword. The results enrich e‑leadership research in the public sector by revealing a dual mediating mechanism through digital job crafting and IT overload and offer managerial guidance on using developmental appraisal to augment civil servants' change-oriented OCB during digital transformation efforts in the public sector.

现有的研究表明，电子领导对数字时代的需求具有适应性。然而，其潜在影响在公共部门并没有得到充分的实证关注。利用工作需求-资源（JD-R）模型，本研究考察了电子领导对公务员变革导向的组织公民行为（OCB）的双重作用。通过对279名中国公务员的两波调查，结构方程模型发现：(a)从工作资源的角度来看，电子领导通过数字化工作制作与变革导向的公民组织行为正相关；(b)从工作需求的角度来看，电子领导通过信息技术超载与变革导向的组织公民行为负相关；(c)绩效考核目的是影响这把双刃剑的边界条件。研究结果通过揭示数字职位制定和IT超载的双重中介机制，丰富了公共部门的电子领导研究，并为在公共部门数字化转型过程中使用发展性评估来增强公务员变革导向的公民组织行为提供了管理指导。

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引用次数: 0

Rumor management during natural disasters: A “whole of government” coordination perspective 自然灾害中的谣言管理：“政府整体”协调视角

IF 1 1区管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE

Government Information Quarterly

Pub Date : 2026-01-14 DOI: 10.1016/j.giq.2026.102104

Ziye Weng , Yanto Chandra

Rumor management and control in times of crises are important research agendas in public administration. While this domain is flourishing, most studies concentrate on single incidents or governmental tiers, neglecting the nuanced dynamic interactions in multiple governmental tiers. Drawing on the Situational Crisis Communication Theory (SCCT), we examine how central, provincial, and municipal governments communicate with the public to counter rumors during natural disasters, using China as a case. By applying machine learning techniques to 10,682 government microblog posts combined with qualitative analyses, this study identifies four distinct counter-rumor strategies: evidence-based refutation, advocacy, attacking rumor initiator, and denial without evidence. Results reveal the “whole of government” collaborative governance and intergovernmental coordination pattern within multi-tier governments. Evidence-based refutation constitutes the dominant counter-rumor strategy across all governmental tiers, while advocacy serves as a secondary approach. Within this shared pattern, a subtle “division of labor” approach emerges: central government tends to employ evidence-based refutation more frequently, whereas local (provincial and municipal) governments show relatively greater use of advocacy. The other strategies are quantitatively consistent across governmental tiers. Meanwhile, counter-rumor strategies vary systematically by disaster type. This coordination with specialization in communication strategy provides insights for global crisis management.

危机时期的谣言管理与控制是公共管理领域的重要研究课题。虽然这一领域正在蓬勃发展，但大多数研究都集中在单一事件或政府层面，而忽视了多个政府层面中微妙的动态相互作用。利用情境危机传播理论（SCCT），我们以中国为例，研究了中央、省级和市级政府在自然灾害期间如何与公众沟通以对抗谣言。本研究将机器学习技术应用于10682条政府微博，并结合定性分析，确定了四种不同的反谣言策略：循证驳斥、倡导、攻击造谣者和无证据否认。研究结果揭示了“政府整体”协同治理和多层次政府间协调模式。基于证据的反驳构成了各级政府的主要反谣言策略，而倡导则是次要的方法。在这种共同模式中，出现了一种微妙的“劳动分工”方法：中央政府倾向于更频繁地采用基于证据的反驳，而地方（省和市）政府则相对更多地使用倡导。其他策略在各级政府之间在数量上是一致的。同时，不同灾害类型的反谣言策略也有系统差异。这种与沟通策略专业化的协调为全球危机管理提供了见解。

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引用次数: 0

Algorithmic profiling of the unemployed: A case study and a framework for understanding legitimization processes 失业的算法分析：一个案例研究和理解合法化过程的框架

IF 1 1区管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE

Government Information Quarterly

Pub Date : 2025-12-30 DOI: 10.1016/j.giq.2025.102103

Kristian Bloch Haug , Anders Haug , Jens Ulrik Hansen

Machine learning-based algorithms (MLAs) are often criticized for being biased or unfair when used by public institutions to make predictions or decisions about people's lives, particularly when marginalized or disadvantaged groups are involved. In this context, an important topic is the role of public discourses on the legitimacy of these tools, as these can significantly impact such projects. However, research on this topic is sparse. To add to this knowledge, the present study conducts a longitudinal case study of a public Danish project involving the deployment of an MLA system for profiling unemployed citizens with respect to their risk of long-term unemployment. The system was used for around seven years, but after significant public criticism, it was eventually terminated. Through a grounded theory-based document analysis of the public discourse on the MLA system, a set of legitimization factors and themes is identified. Using these elements, it is shown that public criticism and justification do not only appeal to different principles of legitimacy but may concern different aspects of phenomena. Furthermore, the study demonstrates that legitimization aspects should not be considered in isolation, as these can be used to develop arguments related to other aspects, some of which are inclined to counter each other.

当公共机构使用基于机器学习的算法（mla）对人们的生活做出预测或决定时，特别是涉及边缘化或弱势群体时，经常被批评为有偏见或不公平。在这种背景下，一个重要的话题是公共话语对这些工具的合法性的作用，因为这些工具可以显著影响这些项目。然而，关于这一主题的研究很少。为了增加这方面的知识，本研究对丹麦的一个公共项目进行了纵向案例研究，该项目涉及部署MLA系统，以分析失业公民的长期失业风险。该系统使用了大约7年，但在公众的强烈批评之后，最终被终止。通过对MLA制度的公共话语进行扎根理论的文献分析，确定了一系列合法化因素和主题。通过这些要素，我们可以看到，公众批评和辩护不仅诉诸于不同的合法性原则，而且可能涉及到现象的不同方面。此外，研究表明，不应孤立地考虑合法化方面，因为这些方面可以用来提出与其他方面有关的论据，其中一些方面往往相互矛盾。

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引用次数: 0

Balancing privacy and trust: Social acceptance of video-based traffic sensors in smart city initiatives 平衡隐私和信任：智能城市倡议中基于视频的交通传感器的社会接受度

IF 1 1区管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE

Government Information Quarterly

Pub Date : 2025-12-09 DOI: 10.1016/j.giq.2025.102099

Gianluca Maria Guazzo , Pierangelo Rosati , Orlando Troisi , Theo Lynn

The deployment of smart city technologies offers local governments a chance to enhance citizens' quality of life by tackling issues such as traffic congestion. Traffic management systems often utilise video-based traffic sensors (VBTSs) to analyse traffic patterns via camera images, which might capture sensitive data like location and driving behaviours. This capability can evoke perceptions of urban surveillance, raising privacy concerns and resistance, potentially hindering smart city initiatives' success. Understanding factors influencing the social acceptance of these technologies is crucial for their successful implementation. This study applies privacy calculus theory and examines how citizens' trust in government implementation of VBTSs and privacy concerns affect their social acceptance, using a stratified sample of 1920 US residents. Findings indicate privacy concerns negatively impact VBTSs acceptance at both general and local levels, while trust in government boosts general acceptance but does not affect local acceptance. Thus, our findings suggest privacy and trust play vital roles in determining the success or failure of a potentially controversial smart city initiative. These insights are valuable for governments at a practical level and for researchers at a theoretical level.

智慧城市技术的部署为地方政府提供了一个通过解决交通拥堵等问题来提高市民生活质量的机会。交通管理系统通常使用基于视频的交通传感器（VBTSs），通过摄像头图像分析交通模式，这些图像可能会捕捉到位置和驾驶行为等敏感数据。这种能力会引起人们对城市监控的看法，引发对隐私的担忧和抵制，可能会阻碍智慧城市计划的成功。了解影响社会接受这些技术的因素对于它们的成功实施至关重要。本研究运用隐私演算理论，以1920名美国居民为分层样本，考察了公民对政府实施vbts和隐私问题的信任如何影响他们的社会接受度。研究结果表明，对隐私的担忧会对公众和地方对vbts的接受程度产生负面影响，而对政府的信任会提高公众对vbts的接受程度，但不会影响地方对vbts的接受程度。因此，我们的研究结果表明，隐私和信任在决定潜在争议的智慧城市倡议的成败方面发挥着至关重要的作用。这些见解对政府在实践层面和研究人员在理论层面都是有价值的。

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引用次数: 0

Digital transformation leadership: A public value-centered measurement scale 数字化转型领导力：一个以公共价值为中心的衡量尺度

IF 1 1区管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE

Government Information Quarterly

Pub Date : 2025-12-01 DOI: 10.1016/j.giq.2025.102091

Henrico van Roekel , Martiene Branderhorst , Lars Tummers , Albert Meijer

We introduce a psychometrically validated scale to measure Digital Transformation Leadership in public organizations. As governments adopt new digital technologies to improve processes and services, understanding how managers effectively lead these transformations is essential. Although research on digital transformation and public sector leadership is growing, no measurement instrument grounded in a public value perspective currently exists. Following a preregistered analysis plan, we developed the scale through a rigorous multi-stage process of item development, scale construction, and evaluation. Our findings show that Digital Transformation Leadership comprises two dimensions. First, a Strategic dimension: how managers develop a vision, foster collaboration, and consider public preferences. Second, an Operational dimension: how managers guide employees, internal processes, and outputs. Additional analyses support the scale's validity, showing positive correlations with perceived leadership effectiveness, public leadership, work engagement, and job satisfaction. We further discuss how items may be used in shorter subscales or as templates. The scale offers a foundation for future research on the role of Digital Transformation Leadership in public organizations.

我们引入了一个心理计量学验证的量表来衡量公共组织的数字化转型领导力。随着政府采用新的数字技术来改善流程和服务，了解管理者如何有效地领导这些变革至关重要。尽管关于数字化转型和公共部门领导力的研究正在增长，但目前还没有基于公共价值视角的衡量工具。根据预先注册的分析计划，我们通过项目开发、量表构建和评估等严格的多阶段过程来开发量表。我们的研究结果表明，数字化转型领导包括两个维度。首先，战略维度：管理者如何制定愿景，促进合作，并考虑公众偏好。第二，运营维度：管理者如何指导员工、内部流程和产出。进一步的分析支持了该量表的有效性，显示出与感知领导效能、公共领导、工作投入和工作满意度呈正相关。我们进一步讨论如何在较短的子量表中使用项目或作为模板。该量表为未来研究数字化转型领导在公共组织中的作用提供了基础。

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引用次数: 0

From private platforms to public value: An exploratory analysis of privately-owned public service digital platforms in Italy 从私有平台到公共价值：意大利私有公共服务数字平台的探索性分析

IF 1 1区管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE

Government Information Quarterly

Pub Date : 2025-11-20 DOI: 10.1016/j.giq.2025.102090

Francesca Casalini , Liudmila Zavolokina

As privately-owned digital platforms increasingly shape public services, a critical question emerges: Do they serve the public good? This paper explores the public value outcomes from 25 privately-owned digital platforms across public service sectors in Italy, revealing both public value creation and destruction. The findings highlight both the opportunities and risks associated with digital platforms: while they improve service effectiveness, efficiency, and customization, they also raise concerns regarding inclusivity, user autonomy, decision-making, and data privacy, particularly where public and private interests intersect. The study contributes to the public value and digital governance literature by illustrating the complexities of managing digital platforms in public services and their broader implications for the service ecosystem.

随着私营数字平台日益影响公共服务，一个关键问题出现了：它们服务于公共利益吗？本文探讨了意大利公共服务部门25个私营数字平台的公共价值成果，揭示了公共价值的创造和破坏。调查结果强调了与数字平台相关的机遇和风险：在提高服务有效性、效率和定制化的同时，它们也引发了对包容性、用户自主权、决策和数据隐私的担忧，特别是在公共利益和私人利益交叉的地方。该研究通过说明管理公共服务中的数字平台的复杂性及其对服务生态系统的更广泛影响，为公共价值和数字治理文献做出了贡献。

引用次数: 0

Reflections on the nature of digital government research: Marking the 50th anniversary of Government Information Quarterly 关于数字政府研究本质的思考——纪念《政府信息季刊》创刊50周年

IF 1 1区管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE

Government Information Quarterly

Pub Date : 2025-11-07 DOI: 10.1016/j.giq.2025.102086

Marijn Janssen , Hong Zhang , Adegboyega Ojo , Anastasija Nikiforova , Euripidis Loukis , Gabriela Viale Pereira , Hans Jochen Scholl , Helen K. Liu , Jaromir Durkiewicz , Laurie Hughes , Lei Zheng , Leonidas Anthopoulos , Panos Panagiotopoulos , Tomasz Janowski , Yogesh K. Dwivedi

Since the advent of the digital age, the transformation of government operations, policy-making, citizen engagement, and public services has fundamentally reshaped the relationships between citizens and public institutions. Digital government, as a field of study, has evolved to address the complex challenges at the intersection of technology, governance, and society. Over the past decades, Government Information Quarterly (GIQ) has played a pivotal role in documenting and shaping this evolution from basic computerization to sophisticated digital transformation initiatives. The impact of digitalization extends across all aspects of public administration, from service delivery and policy-making to citizen engagement and democratic processes. This study brings together perspectives from leading digital government scholars to examine the nature of digital government research. Through the analysis of the journal's distinctive identity and characteristics, evolution, theoretical landscape, and methodological approaches, it offers insights into how GIQ has evolved to a transdisciplinary platform that bridges theoretical foundations with practical applications while consistently addressing emerging technological challenges, fundamental public sector values, and high-value public policy goals.

自数字时代到来以来，政府运作、决策、公民参与和公共服务的转变从根本上重塑了公民与公共机构之间的关系。数字政府作为一个研究领域，已经发展到解决技术、治理和社会交叉的复杂挑战。在过去的几十年里，《政府资讯季刊》（GIQ）在记录和塑造政府从基本的计算机化到复杂的数字化转型举措的演变过程中发挥了关键作用。数字化的影响遍及公共管理的各个方面，从服务提供和政策制定到公民参与和民主进程。本研究汇集了领先的数字政府学者的观点，以检验数字政府研究的本质。通过对该期刊独特的身份和特征、演变、理论景观和方法方法的分析，它提供了关于GIQ如何发展成为一个跨学科平台的见解，该平台将理论基础与实际应用联系起来，同时始终如一地应对新兴技术挑战、基本公共部门价值和高价值公共政策目标。

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引用次数: 0