Government Information Quarterly最新文献

英文中文

AI adoption in public administration: Perspectives of public sector managers and public sector non-managerial employees 人工智能在公共管理中的应用：公共部门管理人员和公共部门非管理人员的视角

IF 7.8 1区管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE

Government Information Quarterly

Pub Date : 2025-04-24 DOI: 10.1016/j.giq.2025.102029

Tessa Haesevoets , Bram Verschuere , Arne Roets

Artificial intelligence (AI) is increasingly infusing various facets of society, including public administration. In this setting, public servants play a pivotal role in the adoption of new technologies. Using an experimental design, the present study investigated public sector managers' willingness to implement AI and public sector non-managerial employees' willingness to accept AI for various internal management purposes. Our findings point to prevailing skepticism toward AI, with a preference for AI serving in a supportive rather than a (co)decisive or fully autonomous role. Additionally, attitudes toward AI vary depending on the nature of the internal management practice, with practices requiring more ‘soft’ (interpersonal) skills eliciting greater hesitancy toward AI involvement. Furthermore, our results also highlight a subtle disparity between managers and non-managers, with managers being slightly more inclined to implement extensive AI involvement than non-managers are willing to accept, particularly for practices demanding mainly ‘hard’ (technical) skills. By providing a more nuanced understanding of AI adoption in public administration, the present study offers important theoretical and practical insights.

人工智能（AI）正日益渗透到包括公共行政在内的社会各个方面。在这种情况下，公务员在采用新技术方面发挥着关键作用。本研究采用实验设计，调查了公共部门管理者实施人工智能的意愿，以及公共部门非管理员工出于各种内部管理目的接受人工智能的意愿。我们的研究结果表明，人们普遍对人工智能持怀疑态度，人们更倾向于让人工智能发挥支持性作用，而不是（共同）决定或完全自主的作用。此外，对人工智能的态度取决于内部管理实践的性质，需要更多“软”（人际关系）技能的实践会引发对人工智能参与的更大犹豫。此外，我们的结果还强调了管理者和非管理者之间的微妙差异，管理者比非管理者更倾向于实施广泛的人工智能参与，特别是对于主要要求“硬”（技术）技能的实践。通过对人工智能在公共管理中的应用提供更细致入微的理解，本研究提供了重要的理论和实践见解。

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引用次数: 0

Digital government inclusion: Exploring strategies for inclusive government automation 数字政府包容性：包容性政府自动化策略探索

IF 7.8 1区管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE

Government Information Quarterly

Pub Date : 2025-04-17 DOI: 10.1016/j.giq.2025.102028

Rik Peeters , Susan M. Miller , Marc Schuilenburg

The idea of ‘digital government inclusion’ – which builds upon notions of digital and social equity – implies that every person is equally able to participate in and benefit from digital government applications and procedures. In this article, through a policy stages lens, we explore aspects of government automation that complicate various dimensions of equity and inclusion as well as propose mitigating mechanisms that can improve digital government equity and inclusion. For a broader understanding of digital government inclusion, we start with a historical exploration of how data collection and digital government are inherently intertwined with notions of (statistical) normality. We then identify key findings from the broader literature and the articles included in GIQ's special issue on digital government inclusion that point to challenges as well as some potential tools to confront these issues.

“数字政府包容性”的概念——建立在数字和社会公平的概念之上——意味着每个人都能平等地参与数字政府的应用和程序，并从中受益。在本文中，我们通过政策阶段的视角，探讨了政府自动化使公平和包容的各个维度复杂化的方面，并提出了可以改善数字政府公平和包容的缓解机制。为了更广泛地理解数字政府包容性，我们首先对数据收集和数字政府如何与（统计）常态概念内在地交织在一起进行历史探索。然后，我们从更广泛的文献和GIQ关于数字政府包容性的特刊中包含的文章中确定了关键发现，这些发现指出了挑战以及应对这些问题的一些潜在工具。

引用次数: 0

Freedom of information and the volume of requested data: An experimental study 信息自由与请求数据量：一项实验性研究

IF 7.8 1区管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE

Government Information Quarterly

Pub Date : 2025-04-17 DOI: 10.1016/j.giq.2025.102030

Peter Spáč , Daniela Pastarmadzhieva , Jozef Zagrapan

This study explores local government responses to information requests by focusing on the volume of requested data and a reference to the freedom of information (FOI) legislation. The study relies on a field experiment with a 2 × 2 between-subject design conducted on municipalities in Slovakia. The information requests varied in the volume of the requested data (low vs. high) as well as in the inclusion of a reference to the country's FOI legislation (no reference vs. explicit reference). The study reveals that asking for more information noticeably reduces the responsiveness of municipalities. However, this effect is moderated by the inclusion of a reference to a FOI law. For requests seeking a small volume of data, an explicit reference to a FOI law only slightly supports the response rate. Conversely, in the case of high-demand requests, incorporating a FOI law reference substantially improves the responsiveness of municipalities. This research contributes to the literature on transparency as it demonstrates that referring to FOI legislation is an effective tool to overcome the reluctance of local governments to respond to more demanding information requests.

本研究探讨了地方政府对信息请求的回应，重点关注所请求的数据量和参考信息自由（FOI）立法。该研究依赖于在斯洛伐克各城市进行的2 × 2受试者间设计的现场实验。要求提供的信息在所要求的数据量（低与高）以及是否包含对国家信息自由法的参考（没有参考与明确参考）方面有所不同。研究表明，要求提供更多信息明显降低了市政当局的响应能力。然而，这种影响被纳入对信息自由法的参考所缓和。对于寻求少量数据的请求，明确引用信息自由法只能略微支持响应率。相反，在高需求请求的情况下，纳入信息自由法参考可大大提高市政当局的响应能力。这项研究对透明度的文献有贡献，因为它表明参考信息自由立法是克服地方政府不愿回应更苛刻的信息请求的有效工具。

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引用次数: 0

IT-embedded dynamic capabilities for public institutions coping with disinformation – The case of financial fake news 公共机构应对虚假信息的it嵌入动态能力——以金融假新闻为例

IF 7.8 1区管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE

Government Information Quarterly

Pub Date : 2025-04-11 DOI: 10.1016/j.giq.2025.102024

Oliver Rath, Frederic Haase, Johannes Werner Melsbach, Jiarun Liu, Detlef Schoder

Disinformation campaigns have become a significant concern for public institutions across various domains, including politics, healthcare, and financial markets. Consequently, authorities must develop effective strategies and measures to combat such campaigns while upholding their objectives of serving the public. In financial markets, institutions aim to ensure consumer protection and market integrity, both of which are at risk due to fraudulent activities driven by financial fake news (FFN). Drawing on a sample of FFN cases and institutional communications, our study contributes to the conceptualization of FFN schemes through a taxonomy, identifies IT-embedded dynamic capabilities (DCs) and the underlying microfoundations that institutions employ to address such schemes, and discusses open challenges for institutions. Our research provides practical value for institutions, regulators, and the public by informing them about FFN schemes and offering guidance applicable to other sectors affected by disinformation, such as healthcare and politics.

虚假信息活动已成为各个领域（包括政治、医疗保健和金融市场）公共机构关注的一个重大问题。因此，当局必须制定有效的策略和措施，在坚持服务公众的目标的同时，打击这些活动。在金融市场中，机构的目标是确保消费者保护和市场诚信，这两者都面临着金融假新闻（FFN）驱动的欺诈活动的风险。我们的研究以FFN案例和机构沟通为样本，通过分类对FFN方案进行了概念化，确定了it嵌入式动态能力（dc）和机构用于解决此类方案的潜在微观基础，并讨论了机构面临的公开挑战。我们的研究为机构、监管机构和公众提供了有关FFN计划的信息，并为受虚假信息影响的其他部门（如医疗保健和政治）提供了适用的指导，从而为他们提供了实用价值。

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引用次数: 0

The policy-practice divide: How assumptions undermine authentic participation in digital public healthcare 政策与实践的鸿沟：假设如何破坏对数字化公共医疗的真正参与

IF 7.8 1区管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE

Government Information Quarterly

Pub Date : 2025-04-03 DOI: 10.1016/j.giq.2025.102027

Mäjt Wik, Daniel Curto-Millet, Tomas Lindroth

Assumptions influence decision-making and guide behavior within organizations, and unexamined or unaligned assumptions can lead to flawed strategies. This is especially true in complex and rapidly changing environments, such as those encountered in digital transformation initiatives. Despite this, assumptions are not a common object of empirical study. In this article, we explore the role of assumptions in reshaping organizational practices regarding participation in a public digital transformation initiative in Swedish healthcare. We find a critical disconnect between assumptions in policy and practice, showing how prevailing assumptions uphold legacy approaches to participation and, consequently, impede the potential to utilize digital technology for new, more innovative ways to personalize care. We contribute a framework that illustrates the consequences of assumptions on participation. Drawing on Aronstein's ladder of citizen participation and the Scandinavian tradition of participatory design, we advocate for authentic participation that takes into account the contextual nature of patients' lives and work practices leveraging digital technology.

假设影响组织内的决策和指导行为，未经检验或不一致的假设可能导致有缺陷的战略。在复杂和快速变化的环境中尤其如此，例如在数字转换计划中遇到的环境。尽管如此，假设并不是实证研究的常见对象。在本文中，我们探讨了假设在重塑瑞典医疗保健中参与公共数字化转型倡议的组织实践中的作用。我们发现政策和实践中的假设之间存在严重脱节，表明主流假设如何支持传统的参与方式，从而阻碍了利用数字技术实现新的、更具创新性的个性化护理方式的潜力。我们提供了一个框架，说明假设参与的后果。借鉴Aronstein的公民参与阶梯和斯堪的纳维亚传统的参与式设计，我们提倡真正的参与，考虑到患者生活和工作实践的背景性质，利用数字技术。

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引用次数: 0

Development and evaluation of an urban data governance reference model based on design science research 基于设计科学研究的城市数据治理参考模型开发与评价

IF 7.8 1区管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE

Government Information Quarterly

Pub Date : 2025-03-31 DOI: 10.1016/j.giq.2025.102025

Yusuf Bozkurt , Alexander Rossmann , Zeeshan Pervez , Naeem Ramzan

In the urban context, data governance has only recently gained attention, though the increased importance of data with the emergence of smart cities is unprecedented. Data governance helps ensure the efficient management, utilization, and protection of data, all essential for enhancing service delivery, refining decision-making processes, and fostering trust in data integrity. This study presents a data governance reference model adapted to urban requirements – the urban data governance reference model – developed following the design science research paradigm. We describe the steps of the reference model development, from establishing a scientific theory base to analysis of the problem environment in 27 EU cities to the development process of the artifact and evaluation through expert interviews in 10 EU cities. The findings reveal that no reference model for urban data governance exists in the scientific literature. In practice, cities face challenges such as data silos, lack of interoperability, and redundancies, as well as a lack of data culture. Support for creating data governance programs is also lacking. The urban data governance reference model harmonizes technology, organization, and culture through four foundation layers and four pillars. Experts' evaluation of the reference model provides essential insights into its completeness, comprehensibility, applicability, and possible improvement measures for future research. It is highly adaptable and can serve as an orientation aid for cities implementing data governance.

在城市环境中，数据治理直到最近才引起人们的关注，尽管随着智慧城市的出现，数据的重要性越来越高，这是前所未有的。数据治理有助于确保数据的有效管理、利用和保护，这对于增强服务交付、改进决策流程和培养对数据完整性的信任至关重要。本研究提出了一个适应城市需求的数据治理参考模型——城市数据治理参考模型。从建立科学的理论基础到分析27个欧盟城市的问题环境，再到通过专家访谈对10个欧盟城市进行评估，我们描述了参考模型开发的步骤。研究结果表明，科学文献中没有城市数据治理的参考模型。在实践中，城市面临着诸如数据孤岛、缺乏互操作性、冗余以及缺乏数据文化等挑战。也缺乏对创建数据治理程序的支持。城市数据治理参考模型通过四个基础层和四个支柱协调技术、组织和文化。专家对参考模型的评价为其完整性、可理解性、适用性以及未来研究可能的改进措施提供了重要的见解。它具有很强的适应性，可以作为城市实施数据治理的指导工具。

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引用次数: 0

Policymaking in the digital era: Exploring techno-legal assemblages and their impact on policy formulation 数字时代的政策制定：探索技术-法律组合及其对政策制定的影响

IF 7.8 1区管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE

Government Information Quarterly

Pub Date : 2025-03-27 DOI: 10.1016/j.giq.2025.102023

Antonio Cordella , Francesco Gualdi

This paper contributes to the literature by shedding light on the impact of digital technologies on the policymaking process. Specifically, it focuses on the formulation phase of policymaking, where policymakers discuss, draft, and approve formal legislation that directly or indirectly involves digital technologies. By drawing on the assemblage theory, the paper argues that the assemblages of existing technological and legal systems significantly influence the policymaking process during the formulation phase. Through a case study of the Italian reform of the Digital Administration Code (DAC), the paper offers a new framework that unpacks the various dimensions – organizational, normative, political, and technological – of the policy formulation phase impacted by techno-legal assemblages. This research provides valuable insights for policymakers tasked with discussing, drafting, and approving policies to digitize relevant public administration sectors.

本文通过揭示数字技术对政策制定过程的影响，为文献做出了贡献。具体来说，它侧重于政策制定的制定阶段，在这个阶段，决策者讨论、起草和批准直接或间接涉及数字技术的正式立法。本文借鉴集合理论，认为现有技术和法律制度的集合对政策制定阶段的决策过程有显著影响。通过对意大利数字行政法典（DAC）改革的案例研究，本文提供了一个新的框架，该框架揭示了受技术-法律组合影响的政策制定阶段的各个维度——组织、规范、政治和技术。这项研究为负责讨论、起草和批准相关公共行政部门数字化政策的决策者提供了有价值的见解。

引用次数: 0

Developing a collaborative mobile government participation framework using grounded theory 利用基础理论开发移动政务协作参与框架

IF 7.8 1区管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE

Government Information Quarterly

Pub Date : 2025-03-25 DOI: 10.1016/j.giq.2025.102026

Tao Chen , Tiancheng Shang , Rongxiao Yan , Kang He

Mobile government is a vital tool for improving governance and fostering public engagement, yet the mechanisms that promote participation still require further study. This research synthesizes collaborative governance theory into a conceptual framework that delineates the process of public engagement in community m-government. We identify two essential conditions for effective mobile government and four core elements that shape collaborative dynamics. These elements interact to provide structural support and incentives for participation. Our findings show that mobile government plays a dual role: strengthening the collaborative governance framework and actively enhancing public engagement through leadership and participation mechanisms.

移动政府是改善治理和促进公众参与的重要工具，但促进参与的机制仍需进一步研究。本研究将协作治理理论整合为一个概念框架，描述了社区移动政府中公众参与的过程。我们确定了有效的移动政府的两个基本条件和形成协作动力的四个核心要素。这些因素相互作用，为参与提供结构性支持和激励。研究结果表明，移动政府具有强化协同治理框架和通过领导参与机制积极提升公众参与的双重作用。

引用次数: 0

Determinants of open government data continuance usage and value creation: A self-regulation framework analysis 开放政府数据持续使用和价值创造的决定因素：自我监管框架分析

IF 7.8 1区管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE

Government Information Quarterly

Pub Date : 2025-03-21 DOI: 10.1016/j.giq.2025.102022

Yikai Liang , Yuyan Cao , Mei Chen , Hao Dong , Haiqing Wang

In the era of the digital economy, open government data (OGD) has emerged as a pivotal driver of socio-economic innovations. Despite its transformative potential value, research remains scarce on the antecedents and value creation of OGD usage in the post-adoption stage, where sustained engagement determines long-term success. To address this gap, our study investigates the determinants of users' continuance usage of OGD and its cascading impact on value creation. Leveraging Bagozzi's self-regulation framework, we integrate the DeLone and McLean's model (D&M model) and the democratic e-governance website evaluation model (DEWEM) to develop a comprehensive theoretical lens that disentangles the roles of website functionality (e.g., transparency, citizen engagement) and data quality (e.g., accessibility, completeness). Empirical data was collected from 267 skilled OGD users in China and analyzed via PLS-SEM. The results show that user satisfaction and perceived value jointly drive continuance usage, with user satisfaction predominantly shaped by information suitability, transparency, security, and citizen engagement. Notably, data accessibility plays a foundational role in enhancing perceived value, whereas data completeness and timeliness show unexpected non-significant effects. Crucially, continuance usage of OGD directly amplifies users' net benefits and trust in governments, underscoring OGD's dual value proposition. These findings contribute to the theoretical understanding of post-adoption behavior in OGD and provide practical insights for policymakers to optimize platform design, prioritize high-impact data features, and foster sustainable OGD ecosystems.

在数字经济时代，开放政府数据（OGD）已成为社会经济创新的关键驱动力。尽管具有变革性的潜在价值，但在采用后阶段，关于OGD使用的前提和价值创造的研究仍然很少，在这个阶段，持续的参与决定了长期的成功。为了解决这一差距，我们的研究调查了用户继续使用OGD的决定因素及其对价值创造的级联影响。利用Bagozzi的自我监管框架，我们整合了DeLone和McLean的模型（D&；M模型）和民主电子政务网站评估模型（DEWEM），以开发一个综合的理论视角，理清网站功能（例如，透明度，公民参与）和数据质量（例如，可访问性，完整性）的角色。从中国267名OGD熟练用户中收集实证数据，并通过PLS-SEM进行分析。结果表明，用户满意度和感知价值共同推动了持续使用，用户满意度主要由信息适用性、透明度、安全性和公民参与度决定。值得注意的是，数据可及性对感知价值的提升起基础性作用，而数据完整性和时效性则表现出意想不到的非显著效应。至关重要的是，OGD的持续使用直接扩大了用户的净收益和对政府的信任，强调了OGD的双重价值主张。这些发现有助于从理论上理解OGD采用后的行为，并为政策制定者优化平台设计、优先考虑高影响力数据特征和培育可持续的OGD生态系统提供实践见解。

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引用次数: 0

A theory of the infrastructure-level bureaucracy: Understanding the consequences of data-exchange for procedural justice, organizational decision-making, and data itself 基础设施级官僚主义理论：理解数据交换对程序公正、组织决策和数据本身的影响

IF 7.8 1区管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE

Government Information Quarterly

Pub Date : 2025-03-19 DOI: 10.1016/j.giq.2025.102021

Arjan C. Widlak , Rik Peeters

The interconnectedness of government organizations through data-exchange is proliferating. This is relevant for many debates in public administration today since all applications of data-driven government rest on a foundation of data. In this article, rather than focusing on specific applications, we analyze the way supra-organizational data-exchange shapes such applications and specifically automated administrative decision-making (AADM). We argue that the whole of bureaucracy that is connected through data-exchange implies the organizational separation of the collection or gathering of government data from the exchange, modification, combination and/or analysis and subsequently its (re)use in decision-making processes. To analyze the consequences of this new division of labor we further develop the concept of the infrastructure-level bureaucracy and formulate hypotheses on its consequences for data itself, organizations, and citizens. Ultimately, we argue infrastructural information flows pose challenges for democratic control and for procedural lawfulness in the constitutional state.

政府组织之间通过数据交换的相互联系正在激增。这与今天公共管理中的许多辩论有关，因为数据驱动型政府的所有应用都建立在数据的基础上。在本文中，我们不关注特定的应用程序，而是分析超组织数据交换如何塑造这些应用程序，特别是自动化管理决策（AADM）。我们认为，通过数据交换连接起来的整个官僚机构意味着政府数据的收集或收集与交换、修改、组合和/或分析以及随后在决策过程中的（重新）使用之间的组织分离。为了分析这种新的劳动分工的后果，我们进一步发展了基础设施级官僚主义的概念，并就其对数据本身、组织和公民的影响提出了假设。最后，我们认为基础设施信息流对民主控制和宪政国家的程序合法性构成了挑战。

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引用次数: 0

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