Last-mile strategies in e-commerce. Identifying barriers to sustainability from online retailers' perspectives

IF 4.4 2区 工程技术 Q2 BUSINESS Research in Transportation Business and Management Pub Date : 2025-04-04 DOI:10.1016/j.rtbm.2025.101367
Iria González-Romero , Ángel Ortiz-Bas , J. Carlos Prado-Prado
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Abstract

E-commerce is a rapidly growing, evolving sector. However, it is struggling to tackle its sustainability impact. Previous studies have shown that multiple factors hinder the implementation of sustainable last-mile strategies. However, their identification comes mainly from studies limited to specific technologies and specific pillars of sustainability. In this research, the authors identify and structure the barriers to sustainable last-mile strategies from an online retailer perspective. A qualitative research design underpinned by triangulation is applied to do that. First, the desk research identifies a preliminary list of barriers and insights on how to overcome them. Afterwards, forty semi-structured interviews with twenty e-retailers helped structure, reaffirm, and redefine these barriers and insights. Overall, new and existing knowledge was structured, as twenty barriers were identified. Furthermore, key insights on how to overcome them are presented. These results are critical to defining successful sustainable strategies in last mile in e-commerce.
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电子商务中的最后一英里策略。从在线零售商的角度确定可持续发展的障碍
电子商务是一个快速发展的行业。然而,它正在努力解决其可持续性影响。以往的研究表明,多种因素阻碍了可持续最后一英里战略的实施。然而,它们的识别主要来自于局限于具体技术和可持续性具体支柱的研究。在这项研究中,作者从在线零售商的角度确定并构建了可持续的最后一英里战略的障碍。定性研究设计的基础上,三角测量应用于做到这一点。首先,案头研究确定了一份初步的障碍清单,并对如何克服这些障碍提出了见解。之后,对20家电子零售商进行了40次半结构化访谈,帮助构建、重申和重新定义了这些障碍和见解。总的来说,新的和现有的知识是结构化的,因为确定了20个障碍。此外,还提出了如何克服这些问题的关键见解。这些结果对于确定电子商务最后一英里成功的可持续战略至关重要。
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来源期刊
CiteScore
7.10
自引率
8.30%
发文量
175
期刊介绍: Research in Transportation Business & Management (RTBM) will publish research on international aspects of transport management such as business strategy, communication, sustainability, finance, human resource management, law, logistics, marketing, franchising, privatisation and commercialisation. Research in Transportation Business & Management welcomes proposals for themed volumes from scholars in management, in relation to all modes of transport. Issues should be cross-disciplinary for one mode or single-disciplinary for all modes. We are keen to receive proposals that combine and integrate theories and concepts that are taken from or can be traced to origins in different disciplines or lessons learned from different modes and approaches to the topic. By facilitating the development of interdisciplinary or intermodal concepts, theories and ideas, and by synthesizing these for the journal''s audience, we seek to contribute to both scholarly advancement of knowledge and the state of managerial practice. Potential volume themes include: -Sustainability and Transportation Management- Transport Management and the Reduction of Transport''s Carbon Footprint- Marketing Transport/Branding Transportation- Benchmarking, Performance Measurement and Best Practices in Transport Operations- Franchising, Concessions and Alternate Governance Mechanisms for Transport Organisations- Logistics and the Integration of Transportation into Freight Supply Chains- Risk Management (or Asset Management or Transportation Finance or ...): Lessons from Multiple Modes- Engaging the Stakeholder in Transportation Governance- Reliability in the Freight Sector
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