Dynamics of collective information processing for risk encoding in social networks during crises

Abstract

Online social networks are increasingly being utilized for collective sense-making and information processing in disasters. However, the underlying mechanisms that shape the dynamics of collective intelligence in online social networks during disasters is not fully understood. To bridge this gap, we examine the mechanisms of collective information processing in human networks during five threat cases including airport power outage, hurricanes, wildfire, and blizzard, considering the temporal and spatial dimensions. Using the 13 MM Twitter data generated by 5 MM online users during these threats, we examined human activities, communication structures and frequency, social influence, information flow, and medium response time in social networks. The results show that the activities and structures are stable in growing networks, which lead to a stable power-law distribution of the social influence in networks. These temporally invariant patterns are not affected by people's memory and ties' strength. In addition, spatially localized communication spikes and global transmission gaps in the networks. The findings could inform about network intervention strategies to enable a healthy and efficient online environment, with potential long-term impact on risk communication and emergency response.