Passenger information function preferences based on travel frequency and expertise.

IF 2.4 3区工程技术 Q3 ENGINEERING, INDUSTRIAL Ergonomics Pub Date : 2025-04-08 DOI:10.1080/00140139.2025.2481606

Shalaka Kurup, David Golightly, Sarah Sharples, David Clarke

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引用次数: 0

Abstract

User-centred passenger information design is a critical to overall rail passenger experience. One factor that can shape travel information use is passenger frequency of travel and trip knowledge, or expertise. Knowledge may potentially influence information seeking and perceived usefulness, and thus provide a basis to prioritise and personalise information. 293 survey participants rated their frequency of rail travel and self-reported travel knowledge and rated 36 rail information functions for usefulness. Results confirmed trip frequency and self-reported expertise are strongly linked. Factor analysis identified most information functions fall into distinct six groups, with differential effects of travel frequency and expertise on information function preferences, though this only accounted for limited variance. Differential effects were also found for critical information functions that could not be factored. Overall, there is partial support for personalisation by trip frequency and expertise, particularly for disruption information or where unfamiliar passengers need support with basic trip activities.

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基于出行频率和专业知识的乘客信息功能偏好。

以用户为中心的乘客信息设计对整体铁路乘客体验至关重要。影响旅行信息使用的一个因素是乘客的旅行频率和旅行知识或专业知识。知识可能潜在地影响信息的寻找和感知有用性，从而为信息的优先排序和个性化提供基础。293名调查参与者对他们的铁路旅行频率和自述的旅行知识进行了评级，并对36个铁路信息功能的有用性进行了评级。结果证实旅行频率和自我报告的专业知识密切相关。因子分析发现，大多数信息功能分为六个不同的组，旅行频率和专业知识对信息功能偏好的影响不同，尽管这只能解释有限的方差。对于不能被考虑在内的关键信息功能，也发现了差异效应。总体而言，根据旅行频率和专业知识，对个性化提供了部分支持，特别是对于中断信息或不熟悉的乘客需要基本旅行活动支持的情况。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Ergonomics 工程技术-工程：工业

CiteScore

4.60

自引率

12.50%

发文量

147

审稿时长

6 months

期刊介绍： Ergonomics, also known as human factors, is the scientific discipline that seeks to understand and improve human interactions with products, equipment, environments and systems. Drawing upon human biology, psychology, engineering and design, Ergonomics aims to develop and apply knowledge and techniques to optimise system performance, whilst protecting the health, safety and well-being of individuals involved. The attention of ergonomics extends across work, leisure and other aspects of our daily lives. The journal Ergonomics is an international refereed publication, with a 60 year tradition of disseminating high quality research. Original submissions, both theoretical and applied, are invited from across the subject, including physical, cognitive, organisational and environmental ergonomics. Papers reporting the findings of research from cognate disciplines are also welcome, where these contribute to understanding equipment, tasks, jobs, systems and environments and the corresponding needs, abilities and limitations of people. All published research articles in this journal have undergone rigorous peer review, based on initial editor screening and anonymous refereeing by independent expert referees.