What do you want to be? The strategic question behind your patient grouping decision.

Abstract

How you group your patients has a lot to do with your strategic goals. It is the first step in creating an "operations strategy" that fits with your external strategy. As the Concentric Rings diagram suggests, the rest of your organizational design is based on this key decision. In today's changing environment, answering the question "What do we want to do?" is the first step. Your answer to this question could drastically shift your priorities and influence your trade-offs during your Patient Focused restructuring efforts. It is, however, only the first step. More than ever before, driving your overall strategy into your restructured design will be the key to your success and will "make or break" your Patient Focused program.