Six lessons learned for greater success.

W J Leander
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Abstract

These six lessons learned for greater success with your Patient Focused communications can help keep your cultural change process in sync with your operational change process. Of course, there are other key elements of the former, including: formal Patient Focused educational programs; restructured Human Resources "systems" (e.g., job descriptions and compensation programs); and migration toward greater organizational empowerment and more self-directed work teams. Still, your Patient Focused communications campaign will spearhead the cultural change process. As such, it will have the opportunity to make the very first impact. Basically, your communications can make or break your Patient Focused Care program from Day One. It's up to you--learn the lessons learned by others and your organization may follow the words of Marx rather than those of Brand: "Workers of the world, unite (on behalf of your Patient Focused Care program)!" Karl Marx.p6 "Workers of the world, fan out (in formation against your Patient Focused Care program)!" Stewart Brand.

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获得更大成功的六个经验。
以下六个经验教训可以帮助您在以患者为中心的沟通中取得更大的成功,从而使您的文化变革过程与业务变革过程保持同步。当然,前者还有其他关键因素,包括:正式的以患者为中心的教育项目;重组人力资源“系统”(例如,职位说明和薪酬方案);以及向更大的组织授权和更自我指导的工作团队的迁移。尽管如此,你的以病人为中心的沟通活动将引领文化变革的进程。因此,它将有机会产生第一个影响。基本上,从第一天起,你的沟通可以成就或破坏你的以病人为中心的护理计划。这取决于你——学习别人的经验教训,你的组织可能会遵循马克思的话,而不是布兰德的话:“全世界的工人们,团结起来(代表你们的以病人为中心的护理计划)!”卡尔·马克思。p6“全世界的工作者们,散开(反对你们的以病人为中心的护理计划的信息)!”斯图尔特•布兰德。
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