Demystifying service redeployment. Picking the "right" delivery approach for service.

Abstract

Service redeployment will always be an emotionally and intellectually challenging process marked by two sides fighting desperately for what they believe is "best." While many view ancillary personnel as impediments to restructuring, their technical concerns are usually the result of a misunderstanding of the redeployment process. These concerns can be answered by thoroughly discussing the process used to identify "What" services should be considered, "Where" services would be best utilized, "By whom" services could be safely delivered, and "How" processes will be redesigned to increase responsiveness. Once a common understanding of the process has been shared and agreed to, the facts will usually overcome any fears or apprehension that linger.