Building human resources capability in health care: a global analysis of best practice--Part I.

M Zairi
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引用次数: 7

Abstract

This paper is one of a series of three, covering very comprehensively human resource practices in a global and generic context. The series of papers presents practices which are directly of relevance to the health-care context, and which are based on proven, effective and pioneering approaches. The first paper covers practices based on British and European experiences, gathered from world-class organisations that have either been finalists or went on to win prestigious quality awards such as the British and European Quality Awards. The benchmarking analysis presented in this paper is based on the sub-criteria prescribed by the European Quality Awards Model, which include: how people resources are planned and improved; how the skills and capabilities of people are preserved and developed through recruitment, training and career progression; how people and teams agree targets and continuously review performance; how the involvement of everyone in continuous improvement is prompted and people empowered to take appropriate action; how effective top-down and bottom-up communication is achieved.

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保健人力资源能力建设:最佳做法的全球分析————第一部分。
本文是三个系列之一,涵盖了非常全面的人力资源实践在全球和一般的背景下。这一系列文件介绍了与保健领域直接相关的做法,这些做法基于经过验证的、有效的和开拓性的办法。第一篇论文涵盖了基于英国和欧洲经验的实践,这些经验来自世界级组织,这些组织要么进入决赛,要么赢得了著名的质量奖,如英国和欧洲质量奖。本文提出的基准分析是基于欧洲质量奖模型规定的子标准,其中包括:如何规划和改进人力资源;如何通过招聘、培训和职业发展来保存和发展员工的技能和能力;人员和团队如何达成目标并持续审查绩效;如何促使每个人参与持续改进,并授权员工采取适当的行动;如何有效地实现自上而下和自下而上的沟通。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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