Bridging case management and primary care manager gaps in a military setting

Glenda Lewis-Fleming MSW, ACSW, FAHM , Diana G. Laing RN, MS, CCM , Derenda Lovelace RN-C, BSN
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引用次数: 2

Abstract

The team approach to case management (CM) has proven to be an effective method of providing quality outcomes, reducing fragmentation of care, improving communication, and reducing cost.1 Often CM teams consist of the patient, family/caregiver, physician, case manager, other health care personnel, clergy, home health agencies, employers, and health-plan administrators. This article focuses on the CM process implemented within a former TRICARE region to bridge the gap between the primary care manager (PCM) and CM. It discusses how the TRICARE Mid-Atlantic region identified and resolved barriers effecting collaboration between the PCM and CM.

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弥合病例管理和初级保健管理人员在军事环境中的差距
病例管理(CM)的团队方法已被证明是提供高质量结果、减少护理碎片化、改善沟通和降低成本的有效方法通常,CM团队由患者、家庭/护理人员、医生、病例管理人员、其他卫生保健人员、神职人员、家庭卫生机构、雇主和健康计划管理员组成。本文重点介绍在前TRICARE区域内实施的CM流程,以弥合初级保健经理(PCM)和CM之间的差距。它讨论了TRICARE中大西洋地区如何识别和解决影响PCM和CM之间合作的障碍。
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