Public servants working from home during the pandemic: Who gained and who lost?

IF 2.1 4区 管理学 Q2 PUBLIC ADMINISTRATION Australian Journal of Public Administration Pub Date : 2023-03-16 DOI:10.1111/1467-8500.12580
Sue Williamson, Linda Colley, Twan Huybers, Massimiliano Tani
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Abstract

Employees experienced both advantages and disadvantages while working from home during the COVID-19 pandemic. Researchers have examined these impacts on women and those with caring responsibilities; however, little research has examined the impacts on other groups of employees, such as those with a disability or employed on a casual basis. In this article, we focus on the public sector and examine who gained and who lost while working from home, based on a 2020 survey of over 5000 Australian public servants. We have constructed loss and gain indices to measure three elements of a change model, which enables an evaluation of the impacts on various groups of employees. The elements of change management examined are operational areas, performance management, and beliefs and values. To analyse the factors affecting gains and losses, as summarised in the indices, we applied a statistical model estimated using linear regression methods. Our findings reveal that, on average, survey participants experienced a net gain. Families and employees with a disability gained; however, women gained less than men in the first two categories and gained more than men on the beliefs and values category. These findings highlight areas on which public service organisations need to focus as we enter a COVID-normal era.

Points for practitioners

  • The benefits and drawbacks of working from home differ according to employee demographics.
  • Overall, lower level employees and those employed on a casual basis gained less than higher level employees and those employed full time.
  • Women gained less than men in relation to how work was operationalised and performed.
  • These differential impacts highlight areas on which public sector organisations need to focus in a COVID-normal era.
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疫情期间在家工作的公务员:谁得到了,谁失去了?
在 COVID-19 大流行期间,员工在家工作既有利也有弊。研究人员研究了这些对女性和有照顾责任的员工的影响,但很少有研究探讨对其他员工群体的影响,如残疾员工或临时工。在本文中,我们将重点关注公共部门,并根据 2020 年对 5000 多名澳大利亚公务员进行的调查,研究在家工作对哪些人有好处,哪些人有损失。我们构建了损失和收益指数,以衡量变革模式的三个要素,从而评估对不同员工群体的影响。所考察的变革管理要素包括业务领域、绩效管理以及信仰和价值观。为了分析指数中总结的影响收益和损失的因素,我们采用了线性回归法估算的统计模型。我们的研究结果表明,平均而言,调查参与者获得了净收益。家庭和残疾员工获得了收益;然而,在前两个类别中,女性的收益低于男性,而在信仰和价值观类别中,女性的收益高于男性。这些发现强调了公共服务机构在进入 COVID 正常化时代时需要关注的领域。 给从业人员的建议 居家办公的利弊因员工的人口统计学特征而异。 总体而言,低级雇员和临时雇员的收益低于高级雇员和全职雇员。 在工作的操作和执行方式方面,女性的收益低于男性。 这些不同的影响凸显了公共部门组织在 COVID 正常化时代需要关注的领域。
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来源期刊
CiteScore
4.40
自引率
9.10%
发文量
26
期刊介绍: Aimed at a diverse readership, the Australian Journal of Public Administration is committed to the study and practice of public administration, public management and policy making. It encourages research, reflection and commentary amongst those interested in a range of public sector settings - federal, state, local and inter-governmental. The journal focuses on Australian concerns, but welcomes manuscripts relating to international developments of relevance to Australian experience.
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