e-Tourism Information Literacy and Its Role in Driving Tourist Satisfaction With Online Travel Information: A Qualitative Comparative Analysis

IF 8 2区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Journal of Travel Research Pub Date : 2023-05-31 DOI:10.1177/00472875231177229

Rui Wang, Chuan-Ni Wu, Xia Wang, Feifei Xu, Qinjian Yuan

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Abstract

As numerous travel information is provided on digital platforms, information literacy is becoming increasingly important for tourists to address travel-related problems and ensure a smooth tour experience. This study conceptualizes e-tourism information literacy (eTIL) based on previous researches and develops a scale to measure this construct following a systematic approach, from which, 14 items were generated to measure four underlying dimensions of eTIL: information knowledge, information skills, information awareness, and information ethics. Additionally, to examine the interplay between eTIL, information quality, and system quality, fuzzy-set qualitative comparative analysis (fsQCA) is employed on 399 samples to obtain equifinal configurations that lead to tourist satisfaction with online travel information (TSOTI). The results revealed two configurations leading to high TSOTI and three configurations leading to low TSOTI. This study contributes theoretically by constructing the concept of eTIL and explaining its role in driving TSOTI.

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电子旅游信息素养及其对游客在线旅游信息满意度的影响:一项定性比较分析

随着数字平台上提供了大量的旅游信息，信息素养对于游客解决旅游相关问题和确保顺利的旅游体验变得越来越重要。本研究在前人研究的基础上提出了电子旅游信息素养的概念，并采用系统的方法编制了电子旅游信息素养的测量量表，从量表中生成了14个项目来测量电子旅游信息素养的四个基本维度:信息知识、信息技能、信息意识和信息伦理。此外，为了检验eTIL、信息质量和系统质量之间的相互作用，本文采用模糊集定性比较分析(fsQCA)对399个样本进行了分析，得到了导致游客对在线旅游信息满意度(TSOTI)的等效配置。结果表明，两种构型导致高TSOTI，三种构型导致低TSOTI。本研究通过构建eTIL的概念并解释其在TSOTI驱动中的作用来提供理论贡献。

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来源期刊

Journal of Travel Research HOSPITALITY, LEISURE, SPORT & TOURISM-

CiteScore

18.90

自引率

9.00%

发文量

期刊介绍： The Journal of Travel Research (JTR) stands as the preeminent, peer-reviewed research journal dedicated to exploring the intricacies of the travel and tourism industry, encompassing development, management, marketing, economics, and behavior. Offering a wealth of up-to-date, meticulously curated research, JTR serves as an invaluable resource for researchers, educators, and industry professionals alike, shedding light on behavioral trends and management theories within one of the most influential and dynamic sectors. Established in 1961, JTR holds the distinction of being the longest-standing among the world’s top-ranked scholarly journals singularly focused on travel and tourism, underscoring the global significance of this multifaceted industry, both economically and socially.