Exploring perceived online information quality: a mixed-method approach

IF 1.7 3区 管理学 Q2 INFORMATION SCIENCE & LIBRARY SCIENCE Journal of Documentation Pub Date : 2023-07-10 DOI:10.1108/jd-02-2023-0033
Boryung Ju, J. Stewart
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Abstract

Purpose The purpose of this study is to examine the quality of information in articles in the online encyclopedia, Wikipedia, as perceived by readers and content contributors. This study explored several dimensions and characteristics of information presented in Wikipedia by identifying new emerging dimensions in terms of readers’ perceptions of the quality of online information.Design/methodology/approach Two rounds of online surveys were conducted using a mixed-method approach. In the first survey, the authors conducted content analysis on 197 participants, and in the second survey, the authors conducted factor analysis on 107 study participants. The authors used Qualtrics Panel Services to recruit individuals who read and/or edited the English version of Wikipedia articles and resided in the United States.Findings The mixed-method approach employed in this study to explore the quality of online information had three core components: users’ perceptions of information quality, content analysis, and exploratory factor analysis of the perceived information quality structure. The study found a new information quality category, social aspect quality. Dimensions include fun, goodness, empowering and user generated.Originality/value The results demonstrate the emergence of novel quality attributes for information quality presented online, particularly in social media. Moreover, this study is one of the rare studies to employ a mixed-method approach that offers diverse but reliable perspectives on information quality as perceived by everyday users of Wikipedia.
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探索感知在线信息质量:一种混合方法
本研究的目的是检验在线百科全书维基百科中读者和内容贡献者所感知的文章信息质量。本研究探讨了维基百科中呈现的信息的几个维度和特征,通过确定读者对在线信息质量的看法的新维度。设计/方法/方法采用混合方法进行了两轮在线调查。在第一次调查中,作者对197名参与者进行了内容分析,在第二次调查中,作者对107名研究参与者进行了因素分析。作者使用Qualtrics Panel Services来招募阅读和/或编辑维基百科英文版文章并居住在美国的个人。本研究采用混合方法研究网络信息质量,其核心组成部分包括用户对信息质量的感知、内容分析和感知信息质量结构的探索性因子分析。该研究发现了一个新的信息质量类别——社会方面质量。维度包括乐趣、善良、授权和用户生成。独创性/价值研究结果表明,在线呈现的信息质量出现了新的质量属性,尤其是在社交媒体上。此外,这项研究是为数不多的采用混合方法的研究之一,这种方法为维基百科的日常用户所感知的信息质量提供了多种但可靠的视角。
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来源期刊
Journal of Documentation
Journal of Documentation INFORMATION SCIENCE & LIBRARY SCIENCE-
CiteScore
4.20
自引率
14.30%
发文量
72
期刊介绍: The scope of the Journal of Documentation is broadly information sciences, encompassing all of the academic and professional disciplines which deal with recorded information. These include, but are certainly not limited to: ■Information science, librarianship and related disciplines ■Information and knowledge management ■Information and knowledge organisation ■Information seeking and retrieval, and human information behaviour ■Information and digital literacies
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