Investigating first-generation students’ perceptions of library personnel

IF 1.8 Q2 INFORMATION SCIENCE & LIBRARY SCIENCE Performance Measurement and Metrics Pub Date : 2019-02-04 DOI:10.1108/PMM-07-2018-0018
Steve Borrelli, Chao Su, S. Selden, Lana Munip
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引用次数: 8

Abstract

PurposeThe purpose of this paper is to investigate the perceived role of library personnel in supporting first-generation students at Penn State University Libraries, and also how students’ perceptions of library personnel change over time, and the various experiences that influenced their changes in perception.Design/methodology/approachThis study employed focus groups to solicit input from first-generation students. A four-step team-based approach to qualitative coding process was developed including the development of a codebook informed by common themes and concepts drawn from the literature.FindingsFindings indicate that operating from a deficit of library cultural capital often results in low awareness of available services and changes in perception are more influenced by personal exploration than limited interactions with personnel. Further, while currently employed interventions are well targeted, opportunities exist for enhancing efforts.Research limitations/implicationsAs this is a case study, the findings are not generalizable. Per conducting only four focus groups, the experiences of participants may not represent the typical scope of personnel-related interactions.Originality/valueThis study adds to the limited body of evidence that first-generation students’ struggle from a deficit of library-related cultural capital.
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调查第一代学生对图书馆工作人员的看法
本研究的目的是调查宾夕法尼亚州立大学图书馆工作人员在支持第一代学生方面的感知角色,以及学生对图书馆工作人员的感知如何随着时间的推移而变化,以及影响他们感知变化的各种经历。设计/方法/方法本研究采用焦点小组的方式征求第一代学生的意见。开发了一种基于团队的四步定性编码过程方法,包括开发一个代码本,该代码本由来自文献的共同主题和概念提供信息。研究结果表明,在图书馆文化资本不足的情况下运作往往会导致对现有服务的认知度较低,而感知的变化更多地受到个人探索的影响,而不是与工作人员的有限互动。此外,虽然目前采用的干预措施目标明确,但仍有加强努力的机会。研究的局限性/意义由于这是一个案例研究,研究结果不能一概而论。如果只进行四个焦点小组,参与者的经验可能无法代表与人员相关的典型互动范围。原创性/价值本研究增加了有限的证据,表明第一代学生在图书馆相关文化资本的赤字中挣扎。
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来源期刊
Performance Measurement and Metrics
Performance Measurement and Metrics INFORMATION SCIENCE & LIBRARY SCIENCE-
CiteScore
2.20
自引率
0.00%
发文量
1
期刊介绍: ■Quantitative and qualitative analysis ■Benchmarking ■The measurement and role of information in enhancing organizational effectiveness ■Quality techniques and quality improvement ■Training and education ■Methods for performance measurement and metrics ■Standard assessment tools ■Using emerging technologies ■Setting standards or service quality
期刊最新文献
First-gen and the library: a survey of student perceptions of academic library services Predicting student success with and without library instruction using supervised machine learning methods What space are you looking for? An evaluation of organizational climate and its relationship with job burnout in hospital and college libraries Revise, redUX, re-cycle: iterative website usability studies in an assessment cycle
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