Social Workers in Public Libraries: Resource and Referral Practice and Re-Thinking Patron Engagement

Abstract

ABSTRACT The purpose of this study is to gather information that can be useful in guiding libraries that hope to hire a social worker, wish to collaborate with social workers in their community, or integrate social work values into librarians’ workflows. The study uses qualitative interviews with social workers from different public library systems. Five major themes emerged through the interviews: engagement, regardless of whether this was with patrons, community partners, or staff; the right to self-determination; the impacts of social isolation; the importance of a trauma-informed model; and the need to balance safety and inclusion.