{"title":"The Effect of Anticipatory Apology and Appreciation in Online Support-Seeking Messages on Support Provision in the U.S. and Korea","authors":"JooYoung Jang, Bo Feng","doi":"10.1177/0261927X221147274","DOIUrl":null,"url":null,"abstract":"This experiment examined how online support-seeking messages containing anticipatory apology and/or appreciation influence support provision in the U.S. and Korea. The mediating role of regard for face was also assessed. A total of 983 participants (568 in the U.S. sample, 415 in the Korean sample) read and responded to support-seeking messages posted on an interactive online platform. Results showed that support-seeking messages with anticipatory apology and/or appreciation elicited higher quality (in terms of person-centeredness) supportive messages than support-seeking messages without anticipatory apology or appreciation. Participants’ perceptions of support-seeker's regard for face mediated the effect of anticipatory apology in support-seeking messages on level of person-centeredness in received support messages. This pattern of findings was observed in both the American and Korean samples.","PeriodicalId":47861,"journal":{"name":"Journal of Language and Social Psychology","volume":"42 1","pages":"275 - 299"},"PeriodicalIF":2.0000,"publicationDate":"2022-12-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Journal of Language and Social Psychology","FirstCategoryId":"98","ListUrlMain":"https://doi.org/10.1177/0261927X221147274","RegionNum":3,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q2","JCRName":"COMMUNICATION","Score":null,"Total":0}
引用次数: 0
Abstract
This experiment examined how online support-seeking messages containing anticipatory apology and/or appreciation influence support provision in the U.S. and Korea. The mediating role of regard for face was also assessed. A total of 983 participants (568 in the U.S. sample, 415 in the Korean sample) read and responded to support-seeking messages posted on an interactive online platform. Results showed that support-seeking messages with anticipatory apology and/or appreciation elicited higher quality (in terms of person-centeredness) supportive messages than support-seeking messages without anticipatory apology or appreciation. Participants’ perceptions of support-seeker's regard for face mediated the effect of anticipatory apology in support-seeking messages on level of person-centeredness in received support messages. This pattern of findings was observed in both the American and Korean samples.
期刊介绍：
The Journal of Language and Social Psychology explores the social dimensions of language and the linguistic implications of social life. Articles are drawn from a wide range of disciplines, including linguistics, cognitive science, sociology, communication, psychology, education, and anthropology. The journal provides complete and balanced coverage of the latest developments and advances through original, full-length articles, short research notes, and special features as Debates, Courses and Conferences, and Book Reviews.
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