{"title":"Managerial advice-taking—Sharing responsibility with (non)human advisors trumps decision accuracy","authors":"Florian Aschauer, Matthias Sohn, Bernhard Hirsch","doi":"10.1111/emre.12575","DOIUrl":null,"url":null,"abstract":"<p>Organizations are increasingly implementing algorithmic decision aids to advise managerial decision-making. We study managers' motives behind using advice (human and nonhuman), particularly sharing responsibility versus increasing decision accuracy motives. We conduct an online experiment with experienced managers in a sales forecasting setting and find that managers focus on increasing decision accuracy (sharing responsibility) when they are unable (able) to share responsibility with advisors. Moreover, managers prefer to share responsibility with blamable human advisors over nonhuman advisors unless they perceive algorithms as socially competent. Consequently, the results show that managers are not solely motivated to minimize forecast errors but also to reduce personal responsibility when taking advice. We contribute to the literature by highlighting the opportunistic motives of managers when taking (non)human advice. Our findings also bear important implications for practice. Specifically, firms should be aware of managers' opportunistic advice-taking motives when implementing algorithmic decision aids.</p>","PeriodicalId":47372,"journal":{"name":"European Management Review","volume":"21 1","pages":"186-203"},"PeriodicalIF":3.4000,"publicationDate":"2023-05-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/emre.12575","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"European Management Review","FirstCategoryId":"91","ListUrlMain":"https://onlinelibrary.wiley.com/doi/10.1111/emre.12575","RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q2","JCRName":"MANAGEMENT","Score":null,"Total":0}
引用次数: 0
Abstract
Organizations are increasingly implementing algorithmic decision aids to advise managerial decision-making. We study managers' motives behind using advice (human and nonhuman), particularly sharing responsibility versus increasing decision accuracy motives. We conduct an online experiment with experienced managers in a sales forecasting setting and find that managers focus on increasing decision accuracy (sharing responsibility) when they are unable (able) to share responsibility with advisors. Moreover, managers prefer to share responsibility with blamable human advisors over nonhuman advisors unless they perceive algorithms as socially competent. Consequently, the results show that managers are not solely motivated to minimize forecast errors but also to reduce personal responsibility when taking advice. We contribute to the literature by highlighting the opportunistic motives of managers when taking (non)human advice. Our findings also bear important implications for practice. Specifically, firms should be aware of managers' opportunistic advice-taking motives when implementing algorithmic decision aids.
期刊介绍:
The European Management Review is an international journal dedicated to advancing the understanding of management in private and public sector organizations through empirical investigation and theoretical analysis. The European Management Review provides an international forum for dialogue between researchers, thereby improving the understanding of the nature of management in different settings and promoting the transfer of research results to management practice. Although one of the European Management Review"s aims is to foster the general advancement of management scholarship among European scholars and/or those academics interested in European management issues.