Tale of Two Tools

Abstract

Consistent delivery of full-text content has been a challenge for libraries since the development of online databases. Library systems have attempted to meet this challenge, but link resolvers and early direct linking tools often fell short of patron expectations. In the last several years, a new generation of direct linking tools has appeared, two of which will be discussed in this article: Third Iron’s LibKey Discovery and Quicklinks by Ex Libris, a Clarivate company. Figure 1 shows the “Download PDF” link added by LibKey. Figure 2 shows the “Get PDF” link provided by Quicklinks. The way we configured our discovery interface, a resource cannot receive both the LibKey and Quicklinks PDF links. These two direct linking tools were chosen because they were both relatively new to the market in April 2021 when this analysis took place and they can both be integrated into Primo VE, the library discovery system of choice at the authors’ home institutions of SUNY College of Optometry and Ferris State University. Through analysis of the frequency of direct links, link success rate, and number of clicks, this study may help determine which product is most likely to meet your patrons’ needs.