Factors affecting and shaping the general managers’ work in small- and medium-sized luxury hotels: The case of Greece

IF 1.3 Q3 HOSPITALITY, LEISURE, SPORT & TOURISM Hospitality & Society Pub Date : 2019-09-01 DOI:10.1386/HOSP_00008_1
Charalampos Giousmpasoglou
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引用次数: 6

Abstract

The work of General Managers (GMs) in hotels has been the focus of several empirical studies since the early 1980s. The majority of these studies were conducted in corporate or multinational (MNC) hotel chains’ environment and often neglected the smaller independent operators and family businesses. This study explores the mediating factors that affect the GMs’ work in small and medium luxury hotels (SMLHs); the context of this study is Greece, a popular tourist destination dominated by SMLHs. Based on a qualitative research approach, sixteen in-depth interviews with GMs were conducted in four popular tourist destinations. Five key factors in relation to the GMs’ work were found to be important: career development and mobility; contact intensity; owner-GM relations; dealing with corruption; and networking and reputation. The findings suggest a number of theoretical and managerial implications related to managerial work in SMLHs.
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影响和塑造中小型豪华酒店总经理工作的因素:以希腊为例
自20世纪80年代初以来,酒店总经理的工作一直是一些实证研究的焦点。这些研究大多是在企业或跨国(MNC)连锁酒店环境中进行的,往往忽视了较小的独立经营者和家族企业。本研究探讨了影响中小豪华酒店总经理工作的中介因素;本研究的背景是希腊,一个以SMLHs为主的热门旅游目的地。基于定性研究方法,在四个热门旅游目的地对16位gm进行了深入访谈。研究发现,与总经理工作相关的五个关键因素非常重要:职业发展和流动性;联系强度;owner-GM关系;处理贪污问题;还有人际关系和声誉。研究结果提出了一些理论和管理意义相关的管理工作在小灵通。
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来源期刊
Hospitality & Society
Hospitality & Society HOSPITALITY, LEISURE, SPORT & TOURISM-
CiteScore
2.30
自引率
0.00%
发文量
13
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