While conventional analyses of farm hospitality upsides and downsides exist, the emotional labour requirements of such service-intensive activity are frequently overlooked. Ignoring this emotional component and its consequences (e.g. identity loss vs. reinforcement, emotional harmony) can explain project fates. By applying emotional labour to farm-based hospitality, we draw new insights. Farmers can benefit from guests’ emotional support and become ‘makers’ rather than ‘takers’ of emotional rules. From a policy perspective, increasing the farmers’ emotional literacy can facilitate a better match between their characteristics and agritourism projects.
{"title":"Emotional labour in the analysis of farm-based hospitality projects","authors":"Gilles Grolleau, Naoufel Mzoughi, Qurat-ul-Ain Talpur","doi":"10.1386/hosp_00066_1","DOIUrl":"https://doi.org/10.1386/hosp_00066_1","url":null,"abstract":"While conventional analyses of farm hospitality upsides and downsides exist, the emotional labour requirements of such service-intensive activity are frequently overlooked. Ignoring this emotional component and its consequences (e.g. identity loss vs. reinforcement, emotional harmony) can explain project fates. By applying emotional labour to farm-based hospitality, we draw new insights. Farmers can benefit from guests’ emotional support and become ‘makers’ rather than ‘takers’ of emotional rules. From a policy perspective, increasing the farmers’ emotional literacy can facilitate a better match between their characteristics and agritourism projects.","PeriodicalId":44644,"journal":{"name":"Hospitality & Society","volume":"254 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-10-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"136211266","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This article discusses the social processes underpinning the co-construction and performance of hotel hospitality culture. The influence of culture within the hospitality sector has inspired conceptual and empirical research resulting in a significant literature base. However, gaps remain in understanding how culture manifests itself through behaviour in the publicly accessible areas of a hotel. This gap was addressed by research designed to uncover the social processes and behavioural dynamics underpinning the construction of hotel culture/s. Informed by social constructionism, a purposeful sampling strategy and a range of qualitative methods were employed: participant observation, a fieldwork diary recording observations of behavioural encounters, conversational and semi-structured interviews. The findings demonstrate that hotel hospitality culture is co-constructed and performed through interactions between people. Two distinct hotel cultures emerged, Second home/extended family and Corporate leisure. The findings provide a deeper, more holistic understanding of how hospitality culture is brought to life in hotels through the taken-for-granted social encounters between people, encounters wherein hospitality is given, received and experienced.
{"title":"Constructing and performing hotel hospitality culture","authors":"Kirsti Laerdal, C. Palmer, J. Lester","doi":"10.1386/hosp_00043_1","DOIUrl":"https://doi.org/10.1386/hosp_00043_1","url":null,"abstract":"This article discusses the social processes underpinning the co-construction and performance of hotel hospitality culture. The influence of culture within the hospitality sector has inspired conceptual and empirical research resulting in a significant literature base. However, gaps remain in understanding how culture manifests itself through behaviour in the publicly accessible areas of a hotel. This gap was addressed by research designed to uncover the social processes and behavioural dynamics underpinning the construction of hotel culture/s. Informed by social constructionism, a purposeful sampling strategy and a range of qualitative methods were employed: participant observation, a fieldwork diary recording observations of behavioural encounters, conversational and semi-structured interviews. The findings demonstrate that hotel hospitality culture is co-constructed and performed through interactions between people. Two distinct hotel cultures emerged, Second home/extended family and Corporate leisure. The findings provide a deeper, more holistic understanding of how hospitality culture is brought to life in hotels through the taken-for-granted social encounters between people, encounters wherein hospitality is given, received and experienced.","PeriodicalId":44644,"journal":{"name":"Hospitality & Society","volume":" ","pages":""},"PeriodicalIF":0.8,"publicationDate":"2021-09-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48935907","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
P. Lynch, Alison McIntosh, P. Lugosi, Jennie Germann Molz, Chin-Ee Ong
This article is the second part of a critical reflection upon the progress of Hospitality & Society in its first ten years. Analysis of the articles published highlights conceptual contributions made to the field of hospitality studies. Thirteen major themes are identified: conceptualizations of hospitality; migration and labour; lifestyle; social hospitality; hospitality, consumption, global citizenship and ethics; addressing neglected areas of research; hostipitality, violence and exploitation; hospitality careers and higher education; historical studies; image and identity; space, design and food; hospitality management and neoliberalism; hospitality and technology. Following reflection on the original goals of Hospitality & Society and the progress made, a research agenda is proposed emerging from the analysis contributing to the aim to transform the landscape of hospitality scholarship.
{"title":"Hospitality & Society: Critical reflections on the theorizing of hospitality","authors":"P. Lynch, Alison McIntosh, P. Lugosi, Jennie Germann Molz, Chin-Ee Ong","doi":"10.1386/hosp_00044_1","DOIUrl":"https://doi.org/10.1386/hosp_00044_1","url":null,"abstract":"This article is the second part of a critical reflection upon the progress of Hospitality & Society in its first ten years. Analysis of the articles published highlights conceptual contributions made to the field of hospitality studies. Thirteen major themes are identified:\u0000 conceptualizations of hospitality; migration and labour; lifestyle; social hospitality; hospitality, consumption, global citizenship and ethics; addressing neglected areas of research; hostipitality, violence and exploitation; hospitality careers and higher education; historical studies; image\u0000 and identity; space, design and food; hospitality management and neoliberalism; hospitality and technology. Following reflection on the original goals of Hospitality & Society and the progress made, a research agenda is proposed emerging from the analysis contributing to the aim\u0000 to transform the landscape of hospitality scholarship.","PeriodicalId":44644,"journal":{"name":"Hospitality & Society","volume":" ","pages":""},"PeriodicalIF":0.8,"publicationDate":"2021-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46396685","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The private club literature is disparate and rarely draws comparisons between or among club cultures. In this article, club culture in New York and London are compared. Specifically, the history of private clubs in London and New York is explored, focusing on the latter part of the nineteenth century. Historical documents are reviewed in an attempt to establish the club culture in the respective cities, how clubs were viewed within their communities, and similarities that existed between ‘Club Land’ in London and similar club clusters in New York. While the press coverage in the respective cities seems to have been equally admiring of clubs and ‘clubmen’, some differences are identified between the respective club cultures and club identities, particularly with respect to the inclusivity of the clubs, and the expectations for the participation of women and married men in club life.
{"title":"Private club culture in London and New York during the Victorian era","authors":"C. Barrows, D. Bachrach","doi":"10.1386/HOSP_00040_1","DOIUrl":"https://doi.org/10.1386/HOSP_00040_1","url":null,"abstract":"The private club literature is disparate and rarely draws comparisons between or among club cultures. In this article, club culture in New York and London are compared. Specifically, the history of private clubs in London and New York is explored, focusing on the latter part of the nineteenth century. Historical documents are reviewed in an attempt to establish the club culture in the respective cities, how clubs were viewed within their communities, and similarities that existed between ‘Club Land’ in London and similar club clusters in New York. While the press coverage in the respective cities seems to have been equally admiring of clubs and ‘clubmen’, some differences are identified between the respective club cultures and club identities, particularly with respect to the inclusivity of the clubs, and the expectations for the participation of women and married men in club life.","PeriodicalId":44644,"journal":{"name":"Hospitality & Society","volume":"1 1","pages":""},"PeriodicalIF":0.8,"publicationDate":"2021-07-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41968280","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
M. Rejowski, Roberta Leme Sogayar, Jaqueline Silva dos Santos, Aristides Faria Lopes dos Santos
This bibliometric study investigated the state of hospitality research in a sample of documents published in the periodical Hospitality & Society (H&S) from 2011 to 2018. It presents an analysis of authorship, co-authorship, co-authorship networks, leading authors and institutions, words, co-words and themes, in an initial view of the social and conceptual structure of the hospitality study. The inquiry is complemented by the classification of sample articles in thematic categories according to the research agenda published in the editorial of the first edition of H&S. This analysis proved to be fruitful because of new perspectives on hospitality research beyond services related to accommodation, food and drink. The findings support researchers with a partial understanding of the hospitality field, and it suggests applying other bibliometric techniques and expanding the sample in future studies. Towards an update on the initial research agenda, representatives of different hospitality currents of thought should draw together to stimulate greater integration among researchers from the global North and South.
{"title":"Hospitality & Society: A bibliometric analysis and the evolution of its research agenda","authors":"M. Rejowski, Roberta Leme Sogayar, Jaqueline Silva dos Santos, Aristides Faria Lopes dos Santos","doi":"10.1386/cjmc_00057_1","DOIUrl":"https://doi.org/10.1386/cjmc_00057_1","url":null,"abstract":"This bibliometric study investigated the state of hospitality research in a sample of documents published in the periodical Hospitality & Society (H&S) from 2011 to 2018. It presents an analysis of authorship, co-authorship, co-authorship networks, leading authors and institutions, words, co-words and themes, in an initial view of the social and conceptual structure of the hospitality study. The inquiry is complemented by the classification of sample articles in thematic categories according to the research agenda published in the editorial of the first edition of H&S. This analysis proved to be fruitful because of new perspectives on hospitality research beyond services related to accommodation, food and drink. The findings support researchers with a partial understanding of the hospitality field, and it suggests applying other bibliometric techniques and expanding the sample in future studies. Towards an update on the initial research agenda, representatives of different hospitality currents of thought should draw together to stimulate greater integration among researchers from the global North and South.","PeriodicalId":44644,"journal":{"name":"Hospitality & Society","volume":" ","pages":""},"PeriodicalIF":0.8,"publicationDate":"2021-07-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43739005","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Wage theft, which is the non-payment of employee entitlements, is a term that has gained currency in the legal and policy literature. In Australia, the context for this study, pressure has been applied to the hospitality industry after a string of revelations, many involving celebrity chef business interests, of routine wage violations. A national study into the working experiences of chefs, involving individual and group interviews, investigated the dimensionality of wage theft forms in professional kitchens. Besides cataloguing a number of direct and indirect wage theft genres, the study has revealed that alongside creative and exploitative organizational practices, victims are often complicit in their own mistreatment. Theoretically, this augments our understandings of how workers can become disempowered in organizational contexts. Practically, it suggests interventions directed at both victims and perpetrators are required to complement policy and jurisdictional approaches.
{"title":"Wage theft in professional kitchens: Conned or complicit?","authors":"Richard N. S. Robinson, M. Brenner","doi":"10.1386/hosp_00030_1","DOIUrl":"https://doi.org/10.1386/hosp_00030_1","url":null,"abstract":"Wage theft, which is the non-payment of employee entitlements, is a term that has gained currency in the legal and policy literature. In Australia, the context for this study, pressure has been applied to the hospitality industry after a string of revelations, many involving celebrity chef business interests, of routine wage violations. A national study into the working experiences of chefs, involving individual and group interviews, investigated the dimensionality of wage theft forms in professional kitchens. Besides cataloguing a number of direct and indirect wage theft genres, the study has revealed that alongside creative and exploitative organizational practices, victims are often complicit in their own mistreatment. Theoretically, this augments our understandings of how workers can become disempowered in organizational contexts. Practically, it suggests interventions directed at both victims and perpetrators are required to complement policy and jurisdictional approaches.","PeriodicalId":44644,"journal":{"name":"Hospitality & Society","volume":"1 1","pages":""},"PeriodicalIF":0.8,"publicationDate":"2021-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"66707418","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
B. D. C. Mendes, V. Fedrizzi, Percia Helena Sabbag
The aim of the study is to look at cosmopolitan cities searching for moments of hospitality that take place in cosmopolitan spaces. These moments are understood as the time when acts eliminate socially built barriers and anonymity by making people closer to the establishment of relationships that may result in effective bonds (temporary or long-lasting). Photoethnography was used; 421 photographic records were taken in the five largest Brazilian cities (in economic terms): São Paulo, Rio de Janeiro, Belo Horizonte, Brasíliaand Curitiba. In total, 130 photos were selected for analysis; twenty of them were chosen to represent the four created categories, representing moments of hospitality in cosmopolitan cities: human, architectonic, environmental and hostility. It is noticeable that, although hospitality is a relationship set among two or more individuals, it does not become effective in the absence of adjacent factors, such as architecture and/or the environment. This outcome also reinforces the thin line between hospitality and hostility, to the extent that the perception of hospitality is dependent on hostility. Thus, we expect to contribute to the reasoning about hospitality in contemporary society, which is marked by exclusion, aggressiveness, hostility and, even, moments of inhospitality.
{"title":"Moments of (in)hospitality in cosmopolitan cities","authors":"B. D. C. Mendes, V. Fedrizzi, Percia Helena Sabbag","doi":"10.1386/HOSP_00038_1","DOIUrl":"https://doi.org/10.1386/HOSP_00038_1","url":null,"abstract":"The aim of the study is to look at cosmopolitan cities searching for moments of hospitality that take place in cosmopolitan spaces. These moments are understood as the time when acts eliminate socially built barriers and anonymity by making people closer to the establishment of relationships that may result in effective bonds (temporary or long-lasting). Photoethnography was used; 421 photographic records were taken in the five largest Brazilian cities (in economic terms): São Paulo, Rio de Janeiro, Belo Horizonte, Brasíliaand Curitiba. In total, 130 photos were selected for analysis; twenty of them were chosen to represent the four created categories, representing moments of hospitality in cosmopolitan cities: human, architectonic, environmental and hostility. It is noticeable that, although hospitality is a relationship set among two or more individuals, it does not become effective in the absence of adjacent factors, such as architecture and/or the environment. This outcome also reinforces the thin line between hospitality and hostility, to the extent that the perception of hospitality is dependent on hostility. Thus, we expect to contribute to the reasoning about hospitality in contemporary society, which is marked by exclusion, aggressiveness, hostility and, even, moments of inhospitality.","PeriodicalId":44644,"journal":{"name":"Hospitality & Society","volume":"1 1","pages":""},"PeriodicalIF":0.8,"publicationDate":"2021-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"66707243","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
In this article, I analyse the intertwined concepts of hospitality and welcome and their negatives in the context of seeking asylum and deportation. I focus on the scales of individual and community welcome, but also reflect on welcome at the state level. The analysis considers the case of Zaki, a young Afghan man who migrated to Finland in 2015. Zaki experienced welcome, unwelcome and rewelcome in four different stages of migration: his arrival in Finland as an unaccompanied minor, going through the asylum process as an adult man, being deported to Afghanistan and re-entering Finland with an employment-related immigration status. These analytical stages provide a unique opportunity to both consider the politics of welcoming people at different scales and to repopulate the abstract discussions about welcome and hospitality. My analysis is focused on Zaki’s and his Finnish friends’ narration of hospitality and welcome during these four stages. The data used in the article includes interviews with Zaki and four local Finns with reference to deportation statistics, asylum policies and media coverage. This article answers the recent call to examine the lived experiences and perspectives of deportees and their communities and also to recentre the individual within the analysis of welcome.
{"title":"‘I have my everything in here’: Welcome, unwelcome and rewelcome in asylum seeker’s deportability","authors":"E. Lyytinen","doi":"10.1386/hosp_00042_1","DOIUrl":"https://doi.org/10.1386/hosp_00042_1","url":null,"abstract":"In this article, I analyse the intertwined concepts of hospitality and welcome and their negatives in the context of seeking asylum and deportation. I focus on the scales of individual and community welcome, but also reflect on welcome at the state level. The analysis considers the case of Zaki, a young Afghan man who migrated to Finland in 2015. Zaki experienced welcome, unwelcome and rewelcome in four different stages of migration: his arrival in Finland as an unaccompanied minor, going through the asylum process as an adult man, being deported to Afghanistan and re-entering Finland with an employment-related immigration status. These analytical stages provide a unique opportunity to both consider the politics of welcoming people at different scales and to repopulate the abstract discussions about welcome and hospitality. My analysis is focused on Zaki’s and his Finnish friends’ narration of hospitality and welcome during these four stages. The data used in the article includes interviews with Zaki and four local Finns with reference to deportation statistics, asylum policies and media coverage. This article answers the recent call to examine the lived experiences and perspectives of deportees and their communities and also to recentre the individual within the analysis of welcome.","PeriodicalId":44644,"journal":{"name":"Hospitality & Society","volume":"1 1","pages":""},"PeriodicalIF":0.8,"publicationDate":"2021-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"66707254","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This article employs criticality, a concept that embodies various intellectual values, to evaluate the forms and degree of criticality currently manifested in hospitality higher education. Criticality is discussed in relation to the academic well-being of hospitality as an academic subject. Semi-structured interviews were conducted with 55 academics working in nine universities in the United Kingdom, capturing how they interpret criticality in relation to teaching hospitality courses and conducting hospitality research. The study revealed that conceptualizations of criticality in relation to the academic subject of hospitality largely occupy an uncritical conceptual space. Hospitality is restrictively understood with its commercial manifestations, namely ‘the hotel industry’, with alternative understandings of hospitality and hospitality offerings largely missing. The primary purpose of teaching criticality is perceived as an essential competency crucial for graduate employability. Critical research is perceived as studies that are relevant and applicable to ‘the hotel industry’. The conceptualizations of criticality revealed an unwelcoming academic community, whereby a dismissive attitude was expressed towards alternative approaches to the study of hospitality. With the prevalent neo-liberal influences on higher education, an uncritical conceptual space of hospitality raises serious concerns regarding the future development of hospitality as an academic subject in higher education.
{"title":"Exploring critical conceptual space in hospitality higher education","authors":"Kelvin Zhang","doi":"10.1386/HOSP_00029_1","DOIUrl":"https://doi.org/10.1386/HOSP_00029_1","url":null,"abstract":"This article employs criticality, a concept that embodies various intellectual values, to evaluate the forms and degree of criticality currently manifested in hospitality higher education. Criticality is discussed in relation to the academic well-being of hospitality as an academic\u0000 subject. Semi-structured interviews were conducted with 55 academics working in nine universities in the United Kingdom, capturing how they interpret criticality in relation to teaching hospitality courses and conducting hospitality research. The study revealed that conceptualizations of criticality\u0000 in relation to the academic subject of hospitality largely occupy an uncritical conceptual space. Hospitality is restrictively understood with its commercial manifestations, namely ‘the hotel industry’, with alternative understandings of hospitality and hospitality offerings largely\u0000 missing. The primary purpose of teaching criticality is perceived as an essential competency crucial for graduate employability. Critical research is perceived as studies that are relevant and applicable to ‘the hotel industry’. The conceptualizations of criticality revealed an\u0000 unwelcoming academic community, whereby a dismissive attitude was expressed towards alternative approaches to the study of hospitality. With the prevalent neo-liberal influences on higher education, an uncritical conceptual space of hospitality raises serious concerns regarding the future\u0000 development of hospitality as an academic subject in higher education.","PeriodicalId":44644,"journal":{"name":"Hospitality & Society","volume":" ","pages":""},"PeriodicalIF":0.8,"publicationDate":"2020-11-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46761897","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Abstract This article explores youth career decision-making at a time of ongoing concerns surrounding the supply of labour to the hospitality industry. This article is unique in its combination of attitudes of Generation Z with a pre-university-aged sample combined with employer views. A survey of 245 youth provided insights into work values and attitudes towards hospitality careers, which was complemented by interviews with nine hospitality employers. Findings indicate only a small percentage of youth consider hospitality employment an attractive option. However, this insight must be tempered by an acknowledgement of participants' early, exploratory phase of career development, by the fact that other occupations were equally not regarded in particularly high esteem, and the important role capability considerations played in assessing career options. Beyond a focus on personal development, there was little indication of homogeneity regarding work values. Employer interviews supported the notion of an 'ignorance barrier' in relation to youth seeking hospitality employment. The UK hospitality sector is increasingly concerned with addressing the 'image' of the industry as an attractive career choice, and this research underlines the importance of industry working together with education partners to promote the opportunities and address negative perceptions.
{"title":"Generation Z and hospitality careers","authors":"A. Walmsley, Karen Cripps, C. Hine","doi":"10.1386/hosp_00019_1","DOIUrl":"https://doi.org/10.1386/hosp_00019_1","url":null,"abstract":"Abstract This article explores youth career decision-making at a time of ongoing concerns surrounding the supply of labour to the hospitality industry. This article is unique in its combination of attitudes of Generation Z with a pre-university-aged sample combined with employer\u0000 views. A survey of 245 youth provided insights into work values and attitudes towards hospitality careers, which was complemented by interviews with nine hospitality employers. Findings indicate only a small percentage of youth consider hospitality employment an attractive option. However,\u0000 this insight must be tempered by an acknowledgement of participants' early, exploratory phase of career development, by the fact that other occupations were equally not regarded in particularly high esteem, and the important role capability considerations played in assessing career options.\u0000 Beyond a focus on personal development, there was little indication of homogeneity regarding work values. Employer interviews supported the notion of an 'ignorance barrier' in relation to youth seeking hospitality employment. The UK hospitality sector is increasingly concerned with addressing\u0000 the 'image' of the industry as an attractive career choice, and this research underlines the importance of industry working together with education partners to promote the opportunities and address negative perceptions.","PeriodicalId":44644,"journal":{"name":"Hospitality & Society","volume":" ","pages":""},"PeriodicalIF":0.8,"publicationDate":"2020-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47415577","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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