Analyses of Visitors’ Experiences in a Natural World Heritage Site Based on TripAdvisor Reviews

IF 1.6 Q3 HOSPITALITY, LEISURE, SPORT & TOURISM Visitor Studies Pub Date : 2019-07-03 DOI:10.1080/10645578.2019.1665390

O. Stoleriu, A. Brochado, A. Rusu, C. Lupu

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引用次数: 36

Abstract

Abstract Danube Delta is the second largest European delta, a UNESCO World Heritage Site, and a famous paradise for nature lovers and bird watchers, which attracts increasing numbers of tourists every year. The article uses mixed methods, qualitative (i.e., narratives) and quantitative (i.e., computer) analyses, to examine the main components of visitors' subjective experiences of the Danube Delta. Data is represented by online visitor reviews, posted between 2011 and 2017 on the TripAdvisor website. The results showed that experiences of the Danube Delta are mostly positive and centered on direct contact with nature and wildlife. However, managerial aspects linked to visit organization, such as boat types, trip itinerary, duration, or food, were more prominent in the tourists’ impressions and recommendations, compared to destination attributes. Experiences of the Danube Delta are mostly passive, dominantly visual, with low visitor emotional and physical engagement. The cultural and environmental dimensions are underrepresented in people's reviews.

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基于TripAdvisor评论的世界自然遗产地游客体验分析

摘要多瑙河三角洲是欧洲第二大三角洲，是联合国教科文组织世界遗产，也是著名的自然爱好者和观鸟者的天堂，每年都吸引着越来越多的游客。本文采用定性（即叙事）和定量（即计算机）分析相结合的方法，来考察游客对多瑙河三角洲主观体验的主要组成部分。数据由2011年至2017年间发布在TripAdvisor网站上的在线访客评论表示。结果表明，多瑙河三角洲的体验大多是积极的，主要集中在与自然和野生动物的直接接触上。然而，与目的地属性相比，与参观组织相关的管理方面，如船只类型、行程、持续时间或食物，在游客的印象和推荐中更为突出。多瑙河三角洲的体验大多是被动的，以视觉为主，游客的情感和身体参与度较低。在人们的评论中，文化和环境层面的代表性不足。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Visitor Studies HOSPITALITY, LEISURE, SPORT & TOURISM-

CiteScore

2.90

自引率

13.30%

发文量