An Exploration of Ireland’s My Open Library Service

Abstract

ABSTRACT Ireland’s recently implemented My Open Library (MOL) service is operating in 15 public libraries following initial trials in 2014. MOL consists of the provision of extended opening hours during which no library staff are present. In this study, semi-structured interviews were conducted with eight librarians from seven public libraries operating MOL to understand the uses and challenges of MOL. The findings show MOL’s popularity, user demographics, uses, staff absence, health and safety concerns, automated systems, increased workload, investment, expansion and improvements. This research has implications for key stakeholders of MOL as it provides an original contribution of practical value within the context of the government’s plans for expansion of the service. The findings also increase understandings of MOL and highlight recommendations as to how stakeholders may improve, expand and develop this socially significant public service. Future research can examine user demographics and preferences, the requirement for security guards during MOL hours and the concepts of equal access and expansion.