{"title":"Government data analytics, innovative, absorptive and citizens-demand sensing capability:A fuzzy set analysis","authors":"Yousef Riyad Al Saraireh, M. Akkaya, Arif Sari","doi":"10.1504/ijsoi.2020.10027172","DOIUrl":null,"url":null,"abstract":"Big data has been widely associated with business enterprises. Recent theoretical and practical evidence denote that the use of Big data by government can boost service quality, accountability and decision-making. This paper draws on knowledge-based theory (KBT) to demonstrate how government data analytics (GDA) practices fosters innovation, absorptive and citizens-demand sensing capability in the public sector. Survey data were obtained randomly from employees working in the Jordanian Interior ministry and a fuzzy sets (fsQCA) technique was used to analyse the data. According to the findings from fsQCA: GDA practices and organisational tenure are the necessary recipes for innovative capability, citizens-demand sensing capability and absorptive capability. However, employees age, income and education were not important recipes. Implications for theory and practices are discussed alongside the limitations and future research direction.","PeriodicalId":35046,"journal":{"name":"International Journal of Services Operations and Informatics","volume":"10 1","pages":"288"},"PeriodicalIF":0.0000,"publicationDate":"2020-11-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"1","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"International Journal of Services Operations and Informatics","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1504/ijsoi.2020.10027172","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q3","JCRName":"Business, Management and Accounting","Score":null,"Total":0}
引用次数: 1
Abstract
Big data has been widely associated with business enterprises. Recent theoretical and practical evidence denote that the use of Big data by government can boost service quality, accountability and decision-making. This paper draws on knowledge-based theory (KBT) to demonstrate how government data analytics (GDA) practices fosters innovation, absorptive and citizens-demand sensing capability in the public sector. Survey data were obtained randomly from employees working in the Jordanian Interior ministry and a fuzzy sets (fsQCA) technique was used to analyse the data. According to the findings from fsQCA: GDA practices and organisational tenure are the necessary recipes for innovative capability, citizens-demand sensing capability and absorptive capability. However, employees age, income and education were not important recipes. Implications for theory and practices are discussed alongside the limitations and future research direction.
期刊介绍：
The advances in distributed computing and networks make it possible to link people, heterogeneous service providers and physically isolated services efficiently and cost-effectively. As the economic dynamics and the complexity of service operations continue to increase, it becomes a critical challenge to leverage information technology in achieving world-class quality and productivity in the production and delivery of physical goods and services. The IJSOI, a fully refereed journal, provides the primary forum for both academic and industry researchers and practitioners to propose and foster discussion on state-of-the-art research and development in the areas of service operations and the role of informatics towards improving their efficiency and competitiveness.
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